About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Program Warranty / Cost of Quality Staff Program Manager will lead critical initiatives related to Program Warranty performance and Total Cost of Quality improvement goals. As the single point of contact, this individual is responsible to ensure organizational alignment with Program Warranty performance across several cross-functional teams to deliver critical warranty KPIs. This individual will also align several stakeholders and Quality Cost Element owners to achieve overall Total Cost of Quality goals through rigorous process organization, execution, and communication. Responsibilities Oversee all Program Management aspects of Program (vehicle and accessories) Warranty and Total Cost of Quality performance Program Warranty: Serve as a key communication link between the Vehicle Program and cross-functional teams including Accounting, Service, and Field Reliability to deliver all Warranty related KPIs Work hand in hand with Quality, Field Reliability and Service Operations to utilize field data to continually improve our products and reduce our warranty costs Report monthly KPI details to leadership, including prioritized challenges and watch items Support continuous improvement by contributing ideas in an open and always learning environment Work closely with the Warranty Business Manager on audit prioritization, warranty policy development, and policy updates including program specific warranty guides, extended warranties, and certified pre-owned warranties Support line of sight to vehicle performance after sales by proactively requesting and managing part requests for product and process teams Monitor and improve warranty process KPI’s and drive organizational awareness and delivery Train, coach and develop, and inform our employees on how we can exceed expectations for overall warranty processes Total Cost of Quality: Serve as the primary point of contact for the delivery of Total Cost of Quality improvement initiatives across Design, Manufacturing, and Field Quality Manage the day-to-day activities of the Total Cost of Quality program including Cost Element owner improvement plans, prioritized communications to leadership on significant improvements and degradation, and cleanly escalate critical challenges Improve Total Cost of Quality analytics through translation of Cost Element owner data requirements to the Data Science team Qualifications Bachelor’s in Engineering, Finance or Business or equivalent Degree, Masters Preferred 8-10 years’ experience with demonstrated leadership in Quality and/or Warranty Management with strong Finance background 4 plus years’ experience with program management and Cost of Quality programs Knowledge of AIAG, APQP, VDA and related tools preferred Computer and data entry skills – Google Workspace tools (Sheets, Slides, Docs, etc.), Jira, Confluence Ability to manage multiple projects across varying geographic locations simultaneously Willingness to work in a strong cross-functional environment Comfortable working in a manufacturing / production environment Travel 20% Pay Disclosure The salary range for this role is $114,100 - $142,600 for Michigan based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus and equity awards. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com. You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
Staff Program Manager, Program Warranty / Cost of Quality
Program Manager focused on leading initiatives for Program Warranty performance and Total Cost of Quality improvement. This role involves ensuring organizational alignment, managing cross-functional teams, and utilizing field data to reduce warranty costs and improve product quality. It also includes improving Total Cost of Quality analytics by translating data requirements to the Data Science team.
What you'd actually do
- Oversee all Program Management aspects of Program (vehicle and accessories) Warranty and Total Cost of Quality performance
- Serve as a key communication link between the Vehicle Program and cross-functional teams including Accounting, Service, and Field Reliability to deliver all Warranty related KPIs
- Work hand in hand with Quality, Field Reliability and Service Operations to utilize field data to continually improve our products and reduce our warranty costs
- Report monthly KPI details to leadership, including prioritized challenges and watch items
- Serve as the primary point of contact for the delivery of Total Cost of Quality improvement initiatives across Design, Manufacturing, and Field Quality
Skills
Required
- Quality and/or Warranty Management
- Finance background
- program management
- Cost of Quality programs
- Computer and data entry skills
- Google Workspace tools
- Jira
- Confluence
- Ability to manage multiple projects across varying geographic locations simultaneously
- Willingness to work in a strong cross-functional environment
- Comfortable working in a manufacturing / production environment
Nice to have
- Masters Degree
- AIAG, APQP, VDA and related tools
What the JD emphasized
- rigorous process organization, execution, and communication
- translate Cost Element owner data requirements to the Data Science team