The Role
Are you a software engineer who has honed your craft, technical leadership, and execution over years building and improving production systems, and are looking to apply your skills at the cutting edge of AI agents? This may be the role for you.
As a staff software engineer on our “agent lab” Natural Language Understanding team, you will play a central role in our mission: to advance the frontier of work that can be entrusted to agents to perform reliably at scale. You will have the opportunity to lead the evolution of the Moveworks AI Assistant platform in several of the following areas: agent orchestration, sandboxed file systems and code execution, latency optimization, agent memory, LLM self-reflection and improvement, execution environment simulation, enterprise knowledge graphs, and multimodal I/O.
You will have all the tools of modern enterprise AI at your disposal, including best-in-class LLMs from providers like OpenAI. Our team indexes on moving fast on scalable infrastructure, solving challenging product and engineering challenges, and pushing the envelope of value provided to customers. If you are looking to do the best work of your career with a bright, dedicated, and impact-driven team alongside you, we’d love to have a conversation.
What You Will Do:
- Lead and take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
- Define, drive, and deliver frontier AI distributed systems and ensure they are productionized at scale, or use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
- Set technical direction, influence roadmap, and drive the evolution of engineering areas of broad scope and impact to create lasting value for all our customers
- Set a high bar for writing robust, extensible, readable, and performant code, and raise the engineering standard for the team
- Partner with senior subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to align teams and build the best enterprise AI products the world has ever seen
- Mentor and develop engineers on the team, including coaching on technical design, execution, and engineering excellence
- Collaborate deeply with machine learning engineers to define end-to-end system architecture and help build world-class AI systems
What You Bring To The Table:
- 6+ years experience designing, building, and improving production systems, ideally at scale
- Demonstrated ability to lead technical design and execution across multiple projects and stakeholders
- Ability to think and communicate clearly about complex engineering problems and systems, and to drive alignment across teams
- Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence
- Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
- Desire to ship at a startup pace with a high degree of ownership
- Strong attention to detail and a track record of shipping high-quality, production-grade systems
- Strong appetite for continuous incremental wins and completing challenging projects fast
- High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI
Nice To Have:
- Experience building with LLMs, particularly in iterating on prompts, on model selection, on cognitive architecture design, and on latency/correctness tradeoffs in a data-driven way
- Hands-on experience driving one or more stages of a machine learning problem-solving lifecycle, such as experiment setup, dataset curation, model training, offline evaluation and error analysis, deployment, and online evaluation
- Experience in AI fairness, privacy, permission controls, safety, and/or security
- Experience designing and operating large-scale, high-reliability systems with strong observability, SLOs, and on-call excellence
*Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans. Ultimately, in determining pay, final offers may vary from the amount listed based on geography, the role’s scope and complexity, the candidate’s experience and expertise, and other factors.
Moveworks Is An Equal Opportunity Employer *Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
**Who We Are **
Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.
Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.
Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.
In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.
By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.
Come join us!
**ServiceNow
**It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.