Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Account Management owns the customer-facing self-service channels and the agent portal tooling that frontline support and customers depend on — operationally critical surfaces that directly affect customer experience, support efficiency, and fraud/risk outcomes. As we shift the platform toward agentic account updates and consolidate agent tooling, the scope, cross-service integrations, and vendor touchpoints grow substantially; this increases technical risk and the need for rigorous, end-to-end technical stewardship.
We’re hiring a Staff Software Engineer / Technical Lead to be the team’s consistent technical owner: you’ll set technical direction, make architecture and rollout tradeoffs, and own operational readiness — observability, incident playbooks, and structured post-launch validation. You’ll lead designs for agentic workflows and Self Service Account Management features, reduce coupling across event-driven integrations, and codify the patterns and guardrails that make self service, agentic account updates, and agent tooling safe, auditable, and scalable.
Beyond hands-on delivery, this role is about leverage: unblocking senior engineers, raising engineering standards through rigorous design and code review, and coordinating delivery across Product, Operations, and partner engineering teams. We value pragmatic engineers who combine deep technical judgment with a collaborative, outcomes-focused mindset, a commitment to operational excellence, and a bias for clear, measurable launches that minimize reliability and compliance exposure.
What You'll Do
- You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.
- You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.
- You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
- You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, polcities, testing and alerting in place to support “keep the lights on” & on-call efforts.
- You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
- You will help develop talent on your team by providing feedback and guidance, and leading by example.
What We Look For
- You have a total of 8+ years of experience as a software engineer.
- You are proficient in designing, developing and launching backend systems at scale technologies like Python, Kotlin, AWS, MySQL, and Kubernetes
- You are proficient in developing web apps using declarative UI frameworks like React or Vue.
- You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others.
- You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work.
- Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers.
- You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
Pay Grade - P Equity Grade - 7
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year: $178,000 - $228,000
This posting is for an existing vacancy.
#LI Remote
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.