As a Staff Content Designer, you'll work across a broad portfolio of products at the heart of Google’s business. You'll be the first content designer on the team and have a high degree of autonomy to shape how the function operates, balancing strategic leadership with visible impact. As part of a new UX leadership team, you’ll help shape ways of working across a rapidly growing UX team. You’ll shape product experiences through a user-centered lens while driving impact on key business goals. You'll be responsible for demonstrating how strategic content design leads to tangible results in end-to-end journeys and conversational AI experiences alike. We view this role as essential to our product strategy, requiring a content designer who thrives on the responsibility of moving the needle through their work and lifting up those around them.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
Responsibilities
- Provide both high-level strategic direction and content design to scale quality writing and content design.
- Drive complex alignment efforts across different product boundaries to create cohesion. Drive scalable frameworks, design systems, and design patterns to address high-complexity challenges.
- Drive the quality and behavior of AI models by establishing robust model training practices, writing exemplary content, and evaluating response quality. Set the standard for user-centered AI interactions, addressing trust, personality, and tone.
- Leverage strong partnerships across product, engineering, and research to articulate and guide product strategy toward delivering high-impact results.
- Elevate content design and UX writing craft in the organization. Develop and pioneer new practices and approaches, including agentic workflows.
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in UX writing, content design, technical writing, editorial, marketing, or related and experience leading content strategy projects.
- Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
Preferred qualifications:
- Experience working with Generative AI, Large Language Models (LLMs), or machine learning products.
- Experience in prompt engineering, rubric development, or model evaluation methods.
- Experience navigating ambiguous, fast-paced environments and driving alignment across technical and non-technical teams.
- Strong editorial background with the ability to blend creative design thinking with technical logic.
- Ability to use data and user research to inform content strategy and measure the impact of quality improvements.