Strategic Account Director

Decagon Decagon · Vertical AI · Germany · Sales

This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The primary responsibility is to develop strategies to acquire and close key enterprise logos, build relationships with stakeholders, understand customer needs, and collaborate with internal teams to deliver tailored solutions. The role requires experience in strategic or enterprise sales, a proven track record of revenue growth, and strong business acumen. While the company sells AI products, this role focuses on sales and account management, not direct AI/ML development.

What you'd actually do

  1. Develop a strategy to break into and close key strategic logos for Decagon
  2. Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)
  3. Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion
  4. Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions
  5. Forecast and accurately report on pipeline and revenue

Skills

Required

  • 7+ years of experience in strategic or enterprise sales
  • Proven track record of growing revenue and expanding business with large, complex accounts
  • Excellent communication, presentation, and negotiation skills
  • Strong business acumen and ability to speak the language of the C-suite
  • Consultative selling approach with a focus on value-based solutions
  • Ability to manage multiple stakeholders and cross-functional initiatives
  • Bachelor's degree or equivalent work experience

Nice to have

  • previous experience selling AI or customer support/experience software