About the Role
Uber Delivery is revolutionizing instant delivery and making dining or shopping effortless: from eating locally, to ordering groceries, to celebrating with a bottle of wine. The options are endless. Working with US & Canada Delivery means delivering on all possibilities, not just for customers, but for merchants trying to grow their business and for delivery people searching for earnings opportunities.
The Strategic Merchant Operations Manager role is a unique opportunity to help grow Uber Eats. In this position, you will focus on driving operational excellence by partnering with internal stakeholders and some of our largest restaurant partners. This role calls for creative problem-solving, advanced analytics, critical thinking, a desire for execution excellence and outstanding relationship-building skills.
What You'll Do
- Develop best-in-class tools, data insights, and processes to effectively uplevel and scale operations across our business and our merchant partners
- Share and scale best in class learnings to peers in similar roles across the other Uber mega-regions
- Partner with stakeholders from our largest merchants to uncover opportunities and strategically drive business outcomes.
- Work cross-functionally to make decisions that require alignment across internal and external stakeholders
- Develop analytical frameworks to project, generate, and prioritize business initiatives
- Drive reporting frameworks to facilitate alignment, learning, improvement, and accountability
- Provide clarity and insight to cross-functional product and tech stakeholders related to building technical products and solutions for our largest merchants.
Basic Qualifications
- 5+ years of experience in strategy, operations, consulting, analytics, tech, finance, or related field
- 1+ years of previous experience at Uber preferred
Preferred Qualifications
- Strong cross-functional stakeholder management
- Excellent relationship management, collaboration, and communication skills (written and verbal), with the ability to clearly deliver information to a variety of audiences (including senior exec-level internal and external stakeholders)
- Proficiency with SQL and strong data acumen
- Experience setting strategic direction working with complex stakeholder groups on executional plans
- Very strong analytical and problem-solving skills, with an analytical mindset and the ability to interpret data and provide actionable insights
- Experience in defining solutions to complex, strategic problems, using with a deeply analytical and data-driven approach
- Financial acumen, understanding investments and different means of measuring return
- Advanced stakeholder management skills, with experience influencing across functions in a matrix organization and comfort engaging senior partners and cross-functional teams
- Exceptional communication skills, with the ability to influence stakeholders and present complex information clearly and effectively to senior business leaders
For Chicago, IL-based roles: The base salary range for this role is USD$146,000 per year - USD$162,000 per year.
For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.