🚀 Join the Future of Commerce with Whatnot!
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 Role
Our Strategic Partnerships team is responsible for driving business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most influential and exciting partners in the ecosystem, where you'll be building near and long term strategies to drive growth and innovation for sellers and partners. We are seeking an experienced account manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.
- Develop and nurture strong seller relationships to support the business through a consultative approach. Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals
- Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals
- Manage a targeted book of business and develop a strategy for both short and long-term sustained success. Drive in-quarter business growth and product adoption
- Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth
- Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes
We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our London, UK or Berlin, Germany hubs.
👋 You
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
- You have 8+ years of experience working in sales and/or account management function, specifically working with top business partners, streamers, and/or creators
- Fluent in French & English (written & spoken) with a deep understanding of French cultural and community dynamics
- Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts
- Strong project management, organization, and stakeholder engagement skills, including multitasking to lead and execute multiple projects in parallel
- Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
- Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect
** 🙏 Nice to Have**
- Be a Whatnot seller or entrepreneur yourself
- Past experience growing and scaling Account Management/Strategic Partnerships teams within an organisation
- Passion for creator communities and/or existing Whatnot product categories (specifically fashion, toys, collectibles or TCG)
- Experience buying and selling in online marketplaces
🎁 Benefits
Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; Pension plans internationally
Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Please find our Whatnot Candidate Privacy Notice here.
💛 EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.