The Opportunity
The Strategy & Operations Manager (SOM) for APAC & Japan is an individual contributor role that will support execution of strategy through regional operating cadence, inspection, and follow-through across Adobe Customer Success & Engineering organisation.
This role partners with regional and global leaders to support execution of strategy by operationalising priorities through regional cadence and inspection while accounting for regional scale, capacity constraints, and market nuances.
Key Responsibilities
- Partner with regional CS leadership and their directs to drive execution cadence, challenge gaps, and ensure accountability through follow-through for Japan and APAC within Customer Success.
- Inspect business performance to drive accountability, ensure data reflects execution reality supports accurate inspection and regional adherence to global processes, while providing feedback to help improve regional efficiencies.
- Translate execution signals into actionable insights to inform decisions and escalate risks (e.g., NDR, URR, utilization, capacity) to support leadership decision‑making.
- Accountable for execution outcomes (not functional delivery)
- Provide regional performance context to inform compensation discussions
- Surface demand signals, workload realities, and execution risks to inform capacity discussions
- Support adoption of global initiatives and identify execution gaps in-region
- Partner with Data & Insights to validate outputs and ensure insights reflect regional execution reality
- Own and run regional operating cadence (RTBs, QBRs), including KPI inspection, action tracking, and follow-through to closure.
Scope and Impact
- Regional scope across APAC and Japan
- Direct impact on operational performance, execution quality, and leadership decision‑making
- Tracks actions and ensures follow-through to closure.
- Surfaces risks early through structured inspection.
- Influences outcomes through data, insight, and cross‑functional partnership rather than people‑management authority
Autonomy and Complexity
- Operates with moderate autonomy in a highly matrixed, global environment
- Balances global standards with regional execution needs
- Exercises judgment in ambiguous situations with guidance from senior leadership as needed
Minimum Qualifications
- Experience in Strategy & Operations, Business Operations, or Sales/Customer Success Operations
- Strong analytical skills across performance metrics
- Proficiency in Excel, PowerPoint, and AI tools that boost productivity
- Experience supporting APAC and/or Japan markets
- Ability to operate independently and influence without formal authority
- Strong written and verbal communication skills with senior stakeholders
- Hands on mentality, initiative-taking, and great attention to detail
Preferred Qualifications
- Experience working in a global, matrixed organization
- Familiarity with regional compensation governance beneficial but not essential
- Experience supporting cross‑regional or multi‑geo teams
- Ability to work independently and proactively in a virtual team environment
Success Criteria
- Regional leaders rely on this role to drive operational excellence for operational clarity and execution support
- Business inspection is part of the run the business, and drives clear actions and accountability to help improve regional efficiencies and overall performance
- Performance risks are identified early with clear, actionable recommendations
- JAPAC operations demonstrate innovation, consistency, transparency, and regional relevance
- SOM builds and maintains trust-based relationships with business partners across the organization to align people, processes, and systems
Adobe for All
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About Adobe
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