About the Role
Japan is one of Uber's most dynamic and fastest-growing membership markets — home to the one of the largest Uber One member bases globally and the fastest-growing loyalty program. With membership-driven retention at the core of Japan Mobility's growth strategy, we're looking for a sharp, execution-focused operator to own and accelerate how riders in Japan discover, engage with, and stay loyal to Uber One.
As the Senior Operations Manager, Membership & Loyalty for Japan Mobility, you will own the end-to-end strategy and execution of membership growth, retention, and loyalty programs (such as points & airline mileage) across one of Uber's most unique and competitive ride-hailing markets. You'll work at the intersection of local consumer insights, global product capabilities, and cross-functional partnerships — bringing Uber One to life for Japanese riders in ways that are culturally resonant, commercially impactful, and operationally excellent.
This is a high-ownership role for someone who thrives on ambiguity, loves building in fast-moving environments, and wants to leave a measurable mark on one of the most exciting consumer products in the world.
Why This Role
- Market leadership moment: Japan Mobility membership is on a steep growth curve, and we're just getting started
- Real ownership: You'll shape strategy and execute it — no hand-holding required
- Global leverage, local impact: Sit at the heart of Japan's consumer business while working with world-class global teams
- High visibility: This role is central to the 2026 Japan Mobility strategy and reports into senior leadership locally and globally
Your Impact in Role
Strategy & Planning:
- Define and own the Japan Mobility membership growth roadmap — from subscriber acquisition and conversion to retention and win-back.
- Develop and execute quarterly and annual plans for Uber One penetration within Japan Mobility, aligned to global membership OKRs.
- Identify and size opportunities in the Japan market, including local partnerships (e.g. Rakuten, transit operators, corporate accounts) that can drive incremental member acquisition and value.
Operations & Execution:
- Design and run membership campaigns, loyalty promotions, and bonanza programs (e.g. member bonanzas, referral-to-try initiatives) tailored to Japan rider behavior.
- Partner with the global Membership Product team to localise features, benefits, and onboarding flows for the Japan market.
- Manage experiment pipelines — design, analyse, and iterate on A/B tests to continuously improve member conversion, engagement, and retention.
Analytics & Performance:
- Own and track Japan Mobility membership KPIs: active members, gross bookings coverage (GB%), trips-per-user (TpU), churn rate, and CLV.
- Build dashboards and produce weekly/monthly performance reports for senior stakeholders in Japan and global leadership.
- Conduct deep-dive analyses on member behaviour, cohort performance, and promo incrementality to surface actionable insights.
Stakeholder & Cross-Functional Leadership:
- Serve as the primary point of contact between Japan Mobility and global Membership & Loyalty teams.
- Collaborate closely with Marketing, Finance, Product, Data Science, and Central Ops to align priorities and unlock resources.
- Represent Japan's membership needs in global planning cycles — bringing local context to global strategy conversations.
What You Will Need
- Extensive experience in operations, strategy, growth, or product management — ideally in a consumer tech, subscription, or e-commerce context.
- Strong analytical skills — you're comfortable working in SQL, Looker, or Tableau to pull your own data, build models, and tell a compelling story.
- Proven track record of owning programs end-to-end with measurable business outcomes.
- Excellent communicator — able to translate complex analysis into clear recommendations for both local teams and global executives.
- Business-level English — essential for global collaboration and reporting.
- Japanese language proficiency — business-level Japanese highly preferred given scope for external partner engagement.
- Experience with membership, subscription, loyalty, or CRM programs at a consumer-facing company is a plus.
- Familiarity with Japan's consumer landscape — including local payment behaviours, transport habits, and digital loyalty ecosystems (e.g. point programs, IC card integrations) is a plus.
- Experience with experimentation design (A/B testing) and incrementality measurement is a plus.
- Prior experience working in a global company navigating local/global matrix dynamics is a plus.
- Exposure to marketplace economics or ride-hailing is a plus.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.