Subrogation & Arbitration Claims Associate

Allstate Allstate · Insurance · NC · Remote

This role is responsible for investigating and confirming the facts of loss for advanced automobile accidents, determining coverage, liability, and damages, and adjusting and negotiating claims within the limit of authority. The role requires applying advanced understanding of insurance policies, handling claims investigation, identifying subrogation or fraud potential, and potentially handling injury claims. It also involves recognizing vehicle parts and property damage, and meeting customer needs.

What you'd actually do

  1. Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
  2. Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
  3. For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic to moderate injury claims
  4. Recognizes and identifies body parts of a vehicle and understanding other potential property damage
  5. Identifies customer needs and works to meet those needs using appropriate customer service skills
  6. Determines subrogation or fraud potential and how to handle
  7. Applies increased experience in the Adjuster II level or a rotation into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.)

Skills

Required

  • Case Management
  • Claims Administration
  • Claims Resolution
  • Claims Review
  • Communication
  • Insurance Claims Investigations
  • Investigative Skills
  • Negotiation
  • Persuasive Negotiation
  • Subrogation Claims