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**Job Function: **
Quality
**Job Sub Function: **
Customer/Commercial Quality
Job Category:
People Leader
All Job Posting Locations:
Bangkok, Bangkok, Thailand
Job Description:
DePuy Synthes is recruiting for a Supervisor, CQ Lead, located in Thailand.
Job Overview
The Supervisor, CQ Lead – Thailand is responsible for leading Commercial Quality activities to ensure compliance, product quality, and patient safety across the Thailand market. This role partners closely with Commercial, Regulatory Affairs, Supply Chain, and regional Quality teams to support product lifecycle activities, manage quality events, and drive continuous improvement. This position plays a critical role in ensuring market readiness, regulatory compliance, and customer confidence in DePuy Synthes products.
**Key Responsibilities **
Lead Commercial Quality activities for the Thailand market, ensuring compliance with internal quality systems and applicable regulatory requirements.
Supervise and provide day‑to‑day leadership, coaching, and development to Commercial Quality team members.
Oversee quality event management, including complaints, nonconformances, investigations, and corrective and preventive actions (CAPA).
Partner with Commercial, Regulatory Affairs, and Supply Chain teams to support product launches, changes, and ongoing market supply.
Ensure effective execution of post‑market surveillance, complaint trending, and escalation processes.
Support internal and external audits and inspections, including preparation, execution, and follow‑up actions.
Drive continuous improvement initiatives to enhance quality performance, compliance, and operational efficiency.
Serve as the primary Commercial Quality contact for Thailand, collaborating with regional and global Quality stakeholders.
**Qualifications **
Education:
Bachelor’s degree required in Engineering, Life Sciences, Pharmacy, or a related scientific discipline.
Master’s degree preferred.
**Experience and Skills: **
Required:
Minimum 4-6 years of experience in Quality Assurance, Commercial Quality, or a regulated medical device or pharmaceutical environment.
Previous experience leading teams or providing supervisory oversight.
Strong knowledge of quality management systems and post‑market quality processes.
Experience managing complaints, investigations, nonconformances, and CAPA.
Demonstrated ability to work cross‑functionally and influence stakeholders at multiple levels.
Preferred:
Experience supporting commercial operations in Southeast Asia or emerging markets.
Familiarity with Thailand FDA regulations and regional regulatory expectations.
Experience in the orthopedic or broader medical device industry.
Experience supporting or leading audits and regulatory inspections.
Knowledge of continuous improvement or risk management methodologies.
Strong analytical, problem‑solving, and decision‑making skills.
Other:
Language: Fluent in Thai and English (written and verbal).
Travel: Moderate domestic travel with occasional regional travel.
Certifications: Quality‑related certifications (e.g., ASQ) preferred.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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**Required Skills: **
Preferred Skills:
Business Savvy, Compliance Management, Continuous Improvement, Corrective and Preventive Action (CAPA), Developing Others, Fact-Based Decision Making, Give Feedback, Inclusive Leadership, ISO 9001, Leadership, Quality Control (QC), Quality Management Systems (QMS), Quality Processes, Quality Standards, Standard Operating Procedure (SOP), Team Management