Supervisor, Distribution Operations

UPS UPS · Logistics · HAYWARD, CA +1 · Global Logistics

This role is for a Supervisor in Distribution Operations at UPS, a large logistics company. The supervisor manages daily facility activities, ensures SLAs and KPIs are met, handles financial activities, and oversees a team to optimize efficiency and customer satisfaction. The role requires leadership, team management, and proficiency in Microsoft Suite.

What you'd actually do

  1. manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
  2. Supports business products by collaborating with vendors, customers, and other internal support groups.
  3. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
  4. This supervisor performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
  5. Responsible for retaining and strengthening customer relationships which may include face to face customer service.

Skills

Required

  • Ability to lead, motivate, and manage a team effectively
  • Microsoft Suite proficiency
  • Must currently reside in the same geographic location as the job or be willing to relocate by yourself

Nice to have

  • Logistics and distribution experience
  • Small Package and Worldport Experience
  • Previous Management/Supervisor experience
  • Bachelor's degree or International equivalent and/or 3 years of UPS experience
  • Good Written and Verbal Communication
  • Strong Leadership Skills

What the JD emphasized

  • Ability to lead, motivate, and manage a team effectively - Required
  • Microsoft Suite proficiency - Required
  • Must currently reside in the same geographic location as the job or be willing to relocate by yourself - Required