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**Job Function: **
Customer Management
**Job Sub Function: **
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for a Supervisor, Quality/Compliance. This Hybrid position will be located in Raynham, MA (USA). Alternate Hybrid locations maybe considered at Raritan, NJ (USA); West Chester, PA (USA); Palm Beach Gardens, FL (USA).
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
The Supervisor, Quality/Compliance plays a critical leadership role in ensuring that DePuy Synthes products, processes, and systems meet internal quality standards and external regulatory requirements. This role leads day‑to‑day quality and compliance activities, supports audits and inspections, and partners closely with Manufacturing, Engineering, and Regulatory teams to drive a culture of compliance and continuous improvement. The position offers the opportunity to directly impact patient safety, product quality, and regulatory readiness at a high‑visibility manufacturing site.
Key Responsibilities
Supervise and support a team of Quality and/or Compliance professionals, ensuring effective execution of quality system processes.
Ensure compliance with applicable regulations and standards (e.g., FDA QSR, ISO 13485, and internal quality policies).
Lead and support internal and external audits, regulatory inspections, and customer audits, including preparation, execution, and follow‑up.
Oversee investigation and resolution of nonconformances, deviations, CAPAs, and complaints, ensuring timely and compliant closure.
Review and approve quality documentation such as SOPs, work instructions, protocols, and reports.
Partner cross‑functionally to assess and mitigate quality and compliance risks related to manufacturing, suppliers, and product changes.
Drive continuous improvement initiatives to enhance quality system effectiveness and operational performance.
Coach, develop, and evaluate team members to build technical capability and leadership readiness.
Qualifications
Education
Required: Bachelor’s degree in Engineering, Life Sciences, Quality, or a related technical discipline.
Preferred: Advanced degree (MS or equivalent) in a related field.
Experience and Skills
Required:
4–6 years of experience in Quality, Compliance, or Regulatory roles within a regulated industry (medical device preferred).
Prior experience leading or supervising employees or project teams.
Strong working knowledge of quality management systems and regulatory requirements.
Experience with audits, inspections, and quality investigations (CAPA, deviations, nonconformances).
Preferred:
Experience supporting manufacturing operations in a medical device environment.
Familiarity with risk management tools and continuous improvement methodologies (e.g., Lean, Six Sigma).
Experience interacting directly with regulatory agencies or notified bodies.
Strong written and verbal communication skills with the ability to influence cross‑functional partners.
Other
Language: English (required).
Travel: Up to 10% (domestic), as needed.
Certifications (Preferred): ASQ certifications (CQE, CQA), Lean or Six Sigma certification.
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
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Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DepuySynthesCareers
Required Skills:
Preferred Skills:
Communication, Continuous Improvement, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Execution Focus, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP), Technical Support
The anticipated base pay range for this position is :
$94,000.00 - $151,800.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits