Supply Chain Planning Engineer

Caterpillar Caterpillar · Industrial · Morton, IL

Supply Chain Planning Engineer at Caterpillar responsible for analyzing business improvement opportunities, evaluating ROI, resolving dealer order issues, analyzing system behavior, managing system-related issues, and partnering with IT for system enhancements and transformations. Requires knowledge of supply chain management, analytical thinking, decision making, and project management. Experience with SAP systems is preferred.

What you'd actually do

  1. Support global customer service teams and business partners by resolving dealer order issues and ensuring timely fulfillment aligned with requested ship dates
  2. Analyze system behavior and order execution outcomes to determine root causes of fulfillment gaps and provide clear resolutions
  3. Serve as a subject matter resource for order management processes, addressing inquiries from dealers and internal stakeholders
  4. Manage system-related issues through incident tickets and drive continuous improvement by creating and supporting business council enhancements and fixes
  5. Partner with IT to document functional requirements, support testing activities, and assist in implementing order management system enhancements

Skills

Required

  • Effectiveness Measurement
  • Analytical Thinking
  • Decision Making and Critical Thinking
  • Project Management
  • Supply Chain Management - MFG

Nice to have

  • Experience supporting SAP systems and system enhancements, particularly in order management or sourcing environments
  • Familiarity with SAP solutions such as SPP, GATP, SAP S/4HANA aATP, or APO Order Management
  • Experience contributing to system implementations or large-scale system transformation initiatives
  • Ability to partner with IT teams to translate business requirements into effective system solutions
  • Background in IT-adjacent roles bridging business and technical stakeholders