Responsibilities
- Perform hardware installations, configurations, diagnostics, troubleshooting, and repairs in the data center environment for servers, network devices, and storage systems.
- Participate in daily operational support tasks such as racking, stacking, cabling, and component replacements.
- Execute scheduled maintenance, firmware, and hardware upgrades with precision and adherence to strict change control processes.
- Support and respond to tickets for on-site incidents, equipment failures, or system alerts, escalating issues as needed.
- Maintain accurate documentation for inventory, repairs, and infrastructure changes.
- Collaborate with cross-functional engineering and operations teams to implement and optimize processes.
- Always ensure adherence to physical security and safety practices.
- Participate in emergency response and disaster recovery activities, as required.
- Contribute to process improvement and best practices for data center operations.
Preferred Qualifications:
- 3 to 5+ years of experience working in a data center or mission-critical technical environment.
- Strong understanding of data center infrastructure (server/storage hardware, networking, cabling, and power/cooling systems).
- Hands-on experience with troubleshooting, diagnostics, and basic repairs of server hardware.
- Familiarity with ticketing systems, inventory management tools, and change management processes.
- Excellent communication skills
- Ability to work in a physically demanding environment (standing, walking, lifting to 20kg).
- Flexibility to work shifts, including weekends and holidays, as needed.
Responsibilities
- Perform hardware installations, configurations, diagnostics, troubleshooting, and repairs in the data center environment for servers, network devices, and storage systems.
- Participate in daily operational support tasks such as racking, stacking, cabling, and component replacements.
- Execute scheduled maintenance, firmware, and hardware upgrades with precision and adherence to strict change control processes.
- Support and respond to tickets for on-site incidents, equipment failures, or system alerts, escalating issues as needed.
- Maintain accurate documentation for inventory, repairs, and infrastructure changes.
- Collaborate with cross-functional engineering and operations teams to implement and optimize processes.
- Always ensure adherence to physical security and safety practices.
- Participate in emergency response and disaster recovery activities, as required.
- Contribute to process improvement and best practices for data center operations.
Preferred Qualifications:
Career Level - IC3