System Support Analyst

Caterpillar Caterpillar · Industrial · Arvin, CA

This role provides facility IT support for distribution center operations, focusing on maintenance, troubleshooting, and asset management of IT equipment including networking, PCs, and printers. It involves collaboration with various teams and participation in process improvement projects.

What you'd actually do

  1. Perform periodic maintenance on printers and warehouse-based equipment
  2. Provide first level IT support on field equipment per issued local IT tickets.
  3. Support the IT Asset Manager by providing onsite tracking and audits of all distributed IT equipment.
  4. Utilize & Update the IT system for job tracking and monitoring.
  5. Provide support for around 1000 pieces of IT equipment to include Networking, radio equipment, PC’s, RF devices, and printers.

Skills

Required

  • computing hardware and software environments
  • system integration process
  • system administration processes
  • networking
  • Microsoft applications (Excel, Word, PowerPoint)
  • work at elevated heights

Nice to have

  • A+, Network+, Security+, PowerBI and/or Microsoft Certifications
  • degree in IT related field
  • knowledge of infrastructure components
  • Programming / Development experience

What the JD emphasized

  • must be able to work independently
  • must be able to trouble shoot problems and identify solutions
  • must be able to multi-task while maintaining high levels of customer satisfaction
  • must be able to communicate professionally