We’re looking for an Integrated Technologies Consultant / Services Engineer in Jefferson City, MO, to join our team. In this role, you will partner with Oracle clients to deploy integrated technology solutions, including hardware, software, and services. You will be responsible for building strong client relationships to achieve business objectives, consulting with clients and internal project teams on technical architecture decisions, and managing the deployment of integrated hardware, software, and device installations. Additionally, you will troubleshoot technical issues, resolve deployment challenges, and contribute to team initiatives. Finally, you will be responsible for training and advising clients and team members on best practices for solution maintenance and deployment.
Basic Qualifications
- Bachelor's degree in Biomedical Engineering, Business, Electrical Engineering, Health Care, Industrial Engineering, Information Technology, Science, or related field, or equivalent relevant work experience
Preferred Qualifications
- At least 1 year of Health care information technology (HCIT) consulting and/or support work experience
- At least 1 year of device management/integration work experience
Expectations
- Must reside in or around the Jefferson City, MO area
- Perform other responsibilities as assigned
- Willing to travel to the client site as needed
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Responsibilities
- Provide support to internal users of Oracle Applications and legacy systems, ensuring maximum efficiency in their use.
- Participate in client-prioritized projects as an Oracle Applications Subject Matter Expert (SME).
- Respond to user support requests in a timely manner to meet SLA obligations.
- Test and coordinate testing for new releases of Oracle Applications.
- Log application bugs and follow up with IT and Development teams.
- Monitor upcoming application releases.
- Train users and other team members on application features.
- Maintain application responsibilities based on the user’s work group.
- Serve as a reporting resource.
- Represent users at Data Center meetings, quarterly user meetings, and as needed.
- This position requires participation in an on-call rotation, with the expectation to provide after-hours support for urgent issues, system outages, or critical deployment needs. Candidates must be available to respond to and resolve issues promptly during assigned on-call periods. On-call support may require trips onsite to the client during irregular hours.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $24.71 to $50.43 per hour; from: $51,400 to $104,900 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1