The Opportunity
- Adobe IT’s Customer Experience Orchestration Architecture team is seeking a Solution Architect to drive the Sales and Post‑Sales platform roadmap across enterprise, mid-market, partner, and M&A integrations.
- Design and architect AI‑enabled solutions on the Microsoft Dynamics CRM platform, integrating cloud and on‑prem systems, while providing architectural leadership toward the North Star vision.
- Champion an AI-first approach in designing capabilities — including GenAI, agentic automation and ML—leveraging best-of-breed vendor and custom solutions.
- Collaborate with architects and engineering teams to drive an architecture‑first approach, influence technical decisions, and lead simplification through automation, reduced technical debt, and an AI‑first mindset.
The Challenge
- Lead discussions with internal product and business teams and external Systems Integrators to build modern AI-capable Sales and Post Sales platforms using Microsoft Dynamics Sales CRM and a mix of SaaS, cloud, and on-prem systems.
- Design AI-centered solutions covering Microsoft Dynamics 365 applications (Sales, Service, Operations), AWS services such as Bedrock, and platforms independent of specific vendors.
- Present at architecture review boards, accelerating approvals with clear documentation.
- Partner with Engineering and Product teams to drive execution and roadmap alignment that contributes to delivering business value
- Accelerate innovation through rapid prototyping and proof-of-concepts.
- Mentor junior architects and engineers, encouraging a culture of technical excellence.
- Set technical direction for implementations, defining architecture standards and governance frameworks.
- Stay ahead of new technologies, translating capabilities into business value.
What is needed to succeed
- Over 10 years of experience as a solution architect, effectively delivering global-scale Sales and Post-Sales solutions.
- Significant experience with Microsoft Dynamics 365 modules (Sales, Service, Operations) or similar platforms.
- Deep expertise in integration architecture, including API-first principles, event-driven architectures, enterprise security, resiliency, observability, and cost-optimized system build.
- Practical experience with Microsoft Power Platform and Copilot ecosystem.
- Demonstrable experience using Generative and Agentic AI to improve sales and post‑sales workflows through assist, recommendations, automation, and responsible human‑in‑the‑loop development.
- Ability to analyze business requirements and translate them into effective architecture and build solutions.
- Proficiency in Python or C#/.NET, JavaScript/TypeScript, and enterprise integration technologies.
- Familiarity with modern application frameworks and platforms used to build scalable, cloud-native enterprise solutions.
- Experience working with geographically distributed Agile Scrum teams.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $148,500 -- $293,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $202,400 - $293,000
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.