This role supports the Tiger Institute Health Information Exchange (HIE) platform and associated infrastructure in fulfillment of the contracted deliverables. Additionally, this role works alongside an existing senior engineer to ensure system reliability, secure data exchange, interface performance, and operational compliance aligned to contracted reporting requirements.
The associate must reside in Missouri to support state program alignment and stakeholder coordination.
HIE System Operations & Support
- Support day-to-day operations of the HIE platform and infrastructure
- Monitor system health, performance, and uptime
- Troubleshoot interface errors, message failures, and data exchange issues
- Assist with system upgrades, patches, and configuration changes
Interface & Integration Support
- Support HL7, CCD, FHIR, and other interoperability standards
- Assist with onboarding new participants and connections
- Validate inbound/outbound data feeds
- Coordinate testing and production deployments
Collaboration & Redundancy
- Partner closely with the existing senior HIE engineer
- Provide cross-training and operational backup coverage
- Collaborate with data, security, and infrastructure teams
Provide support to internal users of Oracle Applications and legacy applications and ensure maximum efficiency in the use of those applications. Respond to requests for support by users. Test and coordinate testing of new releases of Oracle Applications. Log bugs against applications and follow up with IT and Development. Monitor future applications releases. Train users on features of applications. Maintain applications responsibilities based on work group of user. Act as reporting resource. Represent users at Data Center meetings, user meetings at quarter end and whenever necessary.
Key Responsibilities
- Support day-to-day operations of the Health Information Exchange (HIE) platform and related infrastructure
- Monitor system health, performance, and uptime to ensure reliable exchange services
- Troubleshoot interface errors, message failures, and data exchange issues
- Assist with system upgrades, patches, configuration updates, and maintenance activities
- Support interoperability standards including HL7, CCD, and FHIR
- Assist with onboarding new HIE participants and system connections
- Validate inbound and outbound data feeds to ensure accuracy and completeness
- Coordinate testing efforts and support production deployments
- Partner closely with the senior HIE engineer to ensure operational continuity
- Provide cross-training and backup support to reduce single-point-of-failure risk
- Collaborate with data, security, and infrastructure teams to maintain compliance and secure data exchange
- Support contracted reporting requirements and operational documentation
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $27.07 to $54.13 per hour; from: $56,300 to $112,600 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2