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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.
Digital Enterprise Technology (DET) blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.
Your Impact
- Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
- Administer and configure the GovExperience Portal platform, ensuring high availability and seamless digital experiences for Public Sector customers
- Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
- Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
- Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
- Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
- Implement monitoring services to proactively identify issues
- Maintain updated system documentation and Salesforce policies/procedures
- Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
- Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution
- Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
Responsibilities
- Participate in discovery and design sessions
- Document and present implementation designs to peers, stakeholders and review board
- Coordinate with stakeholders to align on the development environment and launch dependencies
- Partner with PubSec stakeholders to design and implement portal-specific features like self-service forms, case management, and document submission workflows
- Implement approved designs to meet integration requirements
- Write, execute and maintain automated unit tests
- Provide investigative support on new & existing integrations
- Rotational on-call and incident response duties
- Occasional off-hour deployment and maintenance windows
- Work with project managers to provide timely status and feedback to stakeholders
- Align to Agile Methodology
- Partner closely with BT Business & Enterprise Architects, Product Managers, Program Staff, QA and other DET teams to execute integration projects
- Keep up with targeted security, technical and business training
Required Skills
- Salesforce Administrator (201) and Advanced Administrator (211) Certification
- 7+ Years of service management experience
- A related technical degree required
- Solid understanding of Salesforce SOQL, SOSL, PLSQL and security model including profile, role, permset, permset group, field level access, layout assignment, etc.
- Demonstrable experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex
- Solid understanding of integration concepts including connected apps, unlocked packages, security certificates, handling of public/secret keys, platform events, etc
- Experience with sandbox and production deployments, user & license provisioning, runlist management, etc.
- Experience with working with software product development team on feature enhancements
- Understanding of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
- Understanding of ITIL Service Support concepts including Incident and Problem Management
- Familiarity with SOX protocols, Change Management and Release Management principles and processes
- Experience Cloud Expertise: Minimum of 3+ years of experience configuring and managing Salesforce Experience Cloud sites (formerly Community Cloud), including selecting and customizing themes, creating page variations, and managing audience targeting.
- Public Sector Portal Implementation: Proven experience building secure, high-traffic portals for government or highly regulated industries, with a deep understanding of Public Sector data security requirements and accessibility standards (e.g., Section 508 or WCAG compliance).
- Security & Sharing for External Users: Advanced knowledge of External Sharing Models, including External Organization-Wide Defaults, Sharing Sets, Share Groups, and Account Relationships to ensure secure data access for PubSec customers.
- Identity & Access Management: Experience configuring Authentication Providers, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) specifically for external portal users.
Preferred Skills:
(Strongly preferred) One or more of the following certifications:
- Sales Cloud or Service Cloud
- MuleSoft Associate
Experience with MuleSoft administration, configuration and tuning
Experience with database concepts and data modeling capabilities
Experience Cloud Certifications: (Strongly Preferred) Salesforce Certified Experience Cloud Consultant.
LWC & Branding: Experience with Lightning Web Components (LWC) and the Lightning Design System (SLDS) to create customized, brand-aligned user interfaces for the GovExperience Portal.
CMS & Knowledge Integration: Hands-on experience with Salesforce CMS (Content Management System) and Knowledge integration to deliver localized and relevant content to portal users.
Public Sector Solutions (PSS): Familiarity with Salesforce Public Sector Solutions (PSS) and how Experience Cloud interacts with objects like Business Regulatory Apps, Permits, or Inspections.
Mobile Publisher: Knowledge of Salesforce Mobile Publisher to deploy the GovExperience Portal as a branded mobile application.
Demonstrable ability to handle overall business initiatives or several components of a large, sophisticated project with direct experience in Agile and Scrum;
Project management skills with ability to balance multiple projects/tasks across various user groups
Background in both agile scrum or Kanban methodologies
Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
Strong documentation, analytical and problem-solving skills
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.