Team Lead

Caterpillar Caterpillar · Industrial · IN

Team Lead role in Product Support and Logistics Division at Caterpillar, focusing on coordinating workflow, overseeing daily operations, and performing warehousing functions. The role involves leading team members, managing inventory, coordinating shipments, and ensuring safety and quality metrics are met. It requires operating heavy equipment and performing material handling tasks.

What you'd actually do

  1. Assist the Section Manager in leading Team members, coordinating and delegating workflow and overseeing day to day operation of area; promoting cooperative team relationships, establishing and modifying priorities, gathering metrics, generating reports, overseeing work for multiple job classifications, etc.
  2. Operating heavy equipment including sit down forklifts, reach trucks, order pickers, and overhead hoists. Perform material handling and warehousing functions such as unloading, sorting, putting away, picking, packing and shipping parts, materials and supplies.
  3. Lead meetings with multifunctional team to track performance and drive results guiding daily priorities and change management
  4. Interface with customer and coordinate voice of customer to logistics team to improve processes and lead investigations on customer reported defects, including internal logistics customers
  5. Coordinate with logistics and external carriers to set up expedited shipments and oversee management of zones through targeting aged inventory, leading reconciliation and investigating root cause

Skills

Required

  • Safety: Conducts daily maintenance and keeps tracking safety logs on equipment. Inspects working environment to promote safe work area. Utilizes personal protective equipment required or recommended for task at hand. Speak up if safety concerns are encountered, appropriate escalation if needed.
  • Warehouse Management: Directs, leads, and is able to perform basic warehousing activities such as receiving, putting away, picking, packing and shipping merchandise. Maintains item and inventory management records. Helps minimize bottlenecks and delays and the resulting impact on operating costs. Trains and assists with problem solving related to the use of real-time inventory software, to move materials where needed.
  • Customer Service Management: Demonstrates an understanding of the underlying concepts and values of a service organization. Seeks help, as needed, in satisfying customers. Identifies key characteristics of effective customer service. Cites examples of keeping the customer as the focal point of all team activity.
  • Coaching Others: Determines how coaching can be applied to a situation to help others to improve their skills. Observes s

Nice to have

  • Ability to work overtime when required
  • Potential monthly attendance bonus of $200

What the JD emphasized

  • committed to our customers
  • innovating to discover the breakthroughs necessary for tomorrow’s growth