About the Role As large enterprises invest in Adobe, we need the strategic and high-powered technical and business talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions to achieve their business goal.
As a Technical Account Manager (TAM) for Adobe Experience Cloud, you will create, develop, and maintain one-on-one relationships with our top-tier customers to drive the customer success. You will produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new Adobe Experience Cloud solutions and functionality to improve their investment.
Illustrate strong communication skills to engage with interested parties at Adobe and externally. You should also have proficiency to think strategically about business, product, and technical challenges as you help our customers realize the investment, efficiencies, advantages, and innovation available in the Adobe Experience Cloud.
**Responsibilities **
- Serve as a first point of escalation for customer concerns relating to technical issues and coordinate, manage, and drive escalations with Adobe services, sales, and product teams
- Ensure timely response and resolution to technical and product outstanding items
- Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities
- Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and guidance
- Participate in customer-requested meetings and quarterly business reviews (onsite and remotely)
- Participate in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the customer(s)
- Provide proactive status updates to required parties
- Host periodic checkpoint and status review meeting with customer and internal collaborators
- Continually develop both technical and soft skills individually and assist in mentoring immediate team members as needed
**Required Skills/Experience **
- Demonstrated ability to adapt to new technologies and learn quickly.
- Excellent problem-solving skills in a complex/tough situation, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable
- Ability to manage multiple, complex, high-priority tasks and situations across multiple accounts in parallel.
- Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating primarily with client managers, but potentially also with directors and VPs including CMOs and CXOs.
- At least five years of full-time experience in consultative, project manager and/or related role in the technical industry.
- Delivery planning skills based on customer situation, needs and our capabilities.
- Project management experience in managing 5-10 members.
- TOEIC : 800+ : Strong English communication skill for verbal communication with internal people
- Fluent Japanese to communicate with Japanese customer and internal collaborators.
- Conducting visits to the Tokyo office and clients several times a week and as needed.
Preferred Skills/Experience
- Experienced in CMS products.
- Strong working knowledge of development methodologies and technologies in one or more than of the following:
- Java, JSP
- HTML, HTML5, XHTML, PHP, CSS
- JavaScript, jQuery
- Cloud service - AWS, Azure etc.
- XML, JSON
- CDN
- REST, GraphQL
- Databases, SQL
- CI/CD - Jenkins, GitLab etc.
- Understanding of Agile development methodologies, such as, Scrum
- Understanding of networking, server OS such as Linux and Windows
- Understanding of ITIL framework
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
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