Google for Public Sector brings the magic of Google to the mission of government and the public sector. With powerful technologies such as artificial intelligence (AI), advanced analytics, and security offerings, decision makers can streamline processes and improve citizen services delivered by public sector organizations across all domains. With Google Distributed Cloud (GDC) air-gapped, a fully managed experience for organizations requiring complete isolation to meet stringent sovereignty and regulatory requirements, Google supports the needs of public sector customers.
As a Technical Account Manager (TAM) for GDC air-gapped, you will be the primary technical advisor and the "voice of customer health" for strategic Public Sector customers in the UK. You will oversee, coordinate, and guide the customer journey through advocacy and trusted advisory services, ensuring reliability, stability, and operational excellence in highly regulated, air-gapped environments.
You are expected to drive technical outcomes and manage complex, high-stakes relationships on an operational level in close collaboration with the delivery team, customer engineering and product/engineering.
Responsibilities
- Own post-sales relationships for platform administrator teams, leading QBRs focused on platform health, reliability, and strategic feedback loops regarding hardware and release timing.
- Act as the primary interface for feature requests and architectural guidance, collaborating with internal teams to strategically plan and adopt new customer workloads.
- Plan delivery of training on operational topics, develop learning roadmaps, and lead hackathons to foster skill development for customer staff.
- Lead resolutions for complex technical escalations involving compliance and updates, while coordinating release planning and informing customers of new arrivals.
- Support customers in managing spend effectively, and liaise with product teams to resolve billing issues related to GDC integration.
Qualifications
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 8 years of experience in a customer-facing role driving technical implementations, cloud operations (e.g., launch planning, release management), or escalation management.
- Ability to travel up to 20% of the time, including onsite commitments with customers.
- Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers, specifically within the Public Sector or highly regulated industries.
- Experience with air-gapped or sovereign cloud solutions and the associated operational challenges.
- Experience in service management (e.g., ITIL), with a focus on managing technical escalations and ensuring customer support health.
- Deep understanding of one or more technical domains: IT security, networking, database systems, AI, or cloud-native architecture (e.g., Kubernetes/GKE).
- Proven ability to communicate effectively with C-suite executives and technical stakeholders to develop strategic roadmaps.