As a Technical Analyst, you will be responsible for implementation, support, and maintenance of Oracle Health's Radiology and PACS applications. These responsibilities involve vendor management, software upgrades, software installs, server maintenance, and technical support. You will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also be responsible for troubleshooting investigations via backend methods by capturing log files and updating/cycling servers. As a member of this team, you will communicate effectively verbally, in person and in writing to clients and internal stakeholders, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation.
Come and join us! We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives.
We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.
Work with Oracle Health’s world-class healthcare EMR technology to develop, implement, and support Oracle's global infrastructure.
We’re looking for a Technical Analyst in Columbia, MO to help us.
As a Technical Analyst, you will partner with an Oracle Health client for integrated deployment of radiology/PACS hardware, software, and services. Your responsibilities will include building client relationships to achieve business objectives including consulting with clients and internal project teams on technical architecture decisions to deploy integrated hardware, software, and device installations. You will also perform technical fixing and deployment issue resolution as well as participate in team initiatives.
As a member of the Application Support team, you will be responsible for supporting all Oracle Health Radiology and 3rd party PACS applications. These responsibilities involve vendor management, software upgrades, software installs, server maintenance, and technical support.
Basic Qualifications:
• At least 3 years of total combined related work experience and completed higher education, including:
• Bachelor’s degree in Information Technology, Science, Business, Healthcare, related field or equivalent relevant work experience
Preferred Qualifications:
• Experience working with third-party vendors and systems
• At least 1 year of work experience supporting Microsoft workstations or servers
• At least 3 years of healthcare technology support, including hardware or infrastructure technology
• At least 1 year of device management/integration work experience
Expectations:
• Willing to travel as needed
• Must reside in or around the Columbia, MO area
• Provide on-call support when needed
• Willing to work additional or irregular hours as needed and allowed by local regulations
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $21.97 to $42.88 per hour; from: $45,700 to $89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1