Are you an experienced problem solver who enjoys troubleshooting and investigation? If you have a solid foundation in IT and are looking to take the next step in your career, this is an exciting opportunity to grow in a dynamic, fast-paced environment.
At Oracle Health, we are committed to creating a human-centric healthcare experience powered by unified global data. Our solutions connect clinical, operational, and financial systems to improve outcomes, reduce costs, and support better decision-making across the healthcare ecosystem.
As a Technical Solution Analyst II, you will join the International Support team, where you will provide functional and technical support to clients, investigate and resolve incidents, and collaborate with cross-functional teams on more complex issues. You will also leverage your prior experience to contribute to process improvements and support best practices.
To succeed in this role, you should have a bachelor’s degree in IT, Healthcare, or a related field (or equivalent experience), at least 2+ years of relevant experience, strong SQL skills, and fluency in English.
- Provide incident resolution and application maintenance
- Perform troubleshooting investigations in front-end and back-end applications
- Own, troubleshoot, and document investigations and resolution of incidents and complex cases
- Communicate with clients to explain next steps and resolutions
- Work with Development, Engineering, and Project teams to resolve escalated issues
- Document notes, activities, investigation steps, and knowledge articles throughout the lifecycle of an issue
- Manage workload and handle multiple cases to ensure timely resolution
- Prioritize work based on severity, urgency, and business needs
- Drive continual improvement of support practices
- Participate in on-call rotation and provide support outside standard hours as needed
- Travel up to 20%
- Work from the Bucharest office 5 days per week
- Perform other responsibilities as assigned
- Follow corporate security policies and safeguard client and organizational data
Career Level - IC2