As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.
We encourage candidates from all backgrounds to apply.
Career Level – IC2
Basic Qualifications:
- ** **A minimum of 3-5 year experience and a bachelor's degree including:
- An academic qualification in computer science engineering, information systems, software engineering, or a related field.
Preferred Qualifications:
- 3-5 year experience in application support, client/customer support, incident management, problem management and change management.
- Knowledge on SQL,
- Readiness to work during the shift from 5.30PM to 2.30AM IST.
- Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.
Prospective employees need to be ready to work in different shifts and provide on-call support.
We encourage candidates from all backgrounds to apply.
As a Technical solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.
Documentation**:** Maintain thorough records of each investigation, including notes, activities, resolutions, and knowledge articles. Prioritization**:** Assess and prioritize tasks based on severity and urgency, balancing client and business requirements. Collaboration**:** Work collaboratively with colleagues and cross-functional teams to ensure prompt resolution by the appropriate experts. Client Communication: Keep clients informed throughout the troubleshooting process and ensure their needs are represented. Continuous Learning: Stay updated on product knowledge and new technologies to enhance support quality.
Career Level - IC2