Technical Analyst 3-support

Oracle Oracle · Enterprise · BENGALURU, KARNATAKA, India

This role provides post-sales technical support for Oracle products, focusing on resolving customer issues related to installation, maintenance, and usage. The Technical Analyst acts as a liaison between customers and Oracle, troubleshooting complex technical problems and advising on product usage.

What you'd actually do

  1. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
  2. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
  3. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  4. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
  5. Fix and resolve simple to highly sophisticated technical issues related to OAC, FDI, OBIEE, OAS, and OBIA.

Skills

Required

  • 6-10 Years of experience as an Administrator/Developer
  • strong solid grasp on OAS, OAS, FDI, OBIEE, and OBIA
  • Knowledge on WebLogic Server Security Configuration (Configuring LDAP, Handling users and Groups) is a must.
  • Ability to identify customer problem and provide technical solution in timely manner
  • Ability to understand customer vitality and sensitivity of problem
  • Strong Verbal and Written communication skills
  • Ability to speak authoritatively.
  • Ability to work well with demanding customer environment and delight customer
  • Strong Alignment to Process and be process champion
  • Fix and resolve simple to highly sophisticated technical issues related to OAC, FDI, OBIEE, OAS, and OBIA.

Nice to have

  • Confirmed understanding on Oracle Database/Essbase would be an added advantage.
  • Knowledge on SSO/SSL/LDAP would be useful.
  • Knowledge on Oracle Discoverer would be added advantage
  • Should have worked on UNIX/Linux Operating System

What the JD emphasized

  • Technical interface to customers
  • resolution of problems
  • technical issues