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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
As a Technical Architect (TA) within the Professional Services team of the Customer Success division, you will serve as a technical consultant driving digital transformation (DX) for strategic enterprise clients. You will lead projects to success by leveraging high technical capabilities and specialized knowledge of the Salesforce platform in the following capacities:
- IT Strategy Advisor: Lead upstream phases, including system concept formulation, overall architecture design, PoCs, and requirement definitions.
- Prime Delivery Leader: Execute and safeguard the technical integrity of Salesforce implementation projects.
- Technical Leader: Provide cross-functional technical support for client- or partner-led individual/multiple projects.
Key Responsibilities
- Trusted Advisor: Focus on customer success, understand client strategies, and drive projects forward with technical excellence.
- Architecture & Strategy: Design overall system architecture (external integration, authentication, security, large-scale data processing, mobile utilization, etc.) and establish development strategies.
- Hands-on Validation: Build prototypes and conduct technical validations for complex requirements.
- DevOps & Standards: Create development guides and establish frameworks to manage and optimize development/operational processes (e.g., CI/CD).
- Troubleshooting & QA: Resolve critical technical issues and review major project deliverables to ensure high quality.
- Governance: Build CoE (Center of Excellence) and DevOps organizations to promote long-term Salesforce utilization.
- Global Collaboration: Partner with global product development teams and architects to solve complex customer challenges using global best practices.
- Mentorship: Mentor, support, and develop team members while contributing to the Trailblazer community.
Growth Opportunities
- Lead AI Innovation: Directly engage with Salesforce’s latest innovations, including Agentforce and Data Cloud, to lead cutting-edge AI-driven transformation.
- Global Insights: Gain seamless access to global knowledge and collaborate with top-tier architects worldwide to grow into a world-class cloud architect.
- Architectural Versatility: Master modern cloud architectures by integrating Salesforce with diverse on-premises systems and multi-cloud services (IaaS, PaaS, SaaS, etc.), leveraging your existing IT expertise.
Basic Requirements
- Delivery Experience: 6 to 12 years of experience in enterprise system development, CRM implementation, or IT consulting.
- Leadership Experience: Around 5 years of experience demonstrating leadership as an architect, technical leader, or project leader.
- Technical Foundations: Strong knowledge of general web application development (e.g., Java-based environments) and data modeling.
- Hands-on Skills: Ability to perform technical tasks firsthand (e.g., configuring cloud services, verifying operations, writing code/scripts).
- Ownership: Proactive mindset to lead complex projects with a strong sense of ownership and problem-solving skills.
- Communication: Exceptional customer communication and facilitation skills.
Preferred Requirements
- Specialized knowledge in system integration, SSO, large-scale data volume (LDV), and DevOps/Agile processes.
- Experience with modern front-end frameworks (e.g., React, Vue.js, or Angular).
- Understanding of various Salesforce solutions or experience in large-scale CRM projects.
- Business-level English communication skills for global collaboration.
- Salesforce official certifications are a plus.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.