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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Key Responsibilities:
- Work as a Technical/Solution Architect on Salesforce Marketing Cloud projects, delivering end-to-end solutions that meet client requirements.
- Lead discovery sessions and design workshops to capture client needs and translate them into technical designs.
- Implement solutions across Salesforce Marketing Cloud, including Journey Builder, Email Studio, Mobile Studio, Marketing Cloud Advanced, Marketing Cloud Personalization/Salesforce Personalization, Data Cloud, Loyalty Management and Intelligence
- Integrate Salesforce Marketing Cloud with external systems and platforms using APIs, custom scripts (e.g., AMPscript, SSJS), and tools like MuleSoft or custom ETL solutions (_ Optional for Solution Architect_ )
- Stakeholder Management: Ability to engage with technical and non-technical stakeholders, translating business needs into technical solutions.
- Governance and Best Practices – Establish best practices, guidelines, and compliance requirements for implementation.
Client Engagement:
- Partner with stakeholders to ensure the delivery of high-quality technical solutions aligned with client expectations.
- Communicate complex technical concepts in a clear and concise manner to both technical and non-technical audiences.
- Build trusted relationships with clients, ensuring satisfaction and identifying opportunities for further engagement.
Technical Expertise:
- Experience with Salesforce Marketing Cloud, including implementation, configuration, and custom development.
- Strong knowledge of Marketing Cloud tools such as Email Studio, Journey Builder, Automation Studio, Data Cloud and/or Personalization
- Ability to perform technical debt assessments and optimize high-volume SQL queries and SSJS scripts to ensure platform stability and prevent 'Governor Limit' breaches.
- Experience with scripting languages (AMPscript, SSJS) and integrating Marketing Cloud with other systems via APIs. ( Optional for Solution Architect )
Client Focus:
- Strong communication and interpersonal skills, with the ability to build trust with both internal teams and external clients.
- Ability to work in a fast-paced, cross-functional environment and manage multiple projects simultaneously.
- Knowledge of security, compliance, and industry best practices.
Education and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
**Preferred Qualifications: **
- Salesforce Marketing Cloud certifications (e.g., Marketing Cloud Email Specialist, Marketing Cloud Admin, Marketing Cloud Consultant,Marketing Cloud Personalization...).
- Familiarity with Agile or hybrid project delivery methodologies.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.