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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
The Technical Architect role is part of our Professional Services team within the Customer Success division. We are looking for a Technical Architect to serve as a trusted technical consultant, partnering with strategic enterprise clients to lead digital transformation (DX) and drive long-term Salesforce success. In this role, you will lead architecture design, guide implementation projects, and collaborate with global teams to deliver cutting-edge solutions — including Agentforce and Data Cloud.
What You'll Actually Be Doing
- Design overall system architecture and development strategies for enterprise clients, covering integration, security, and large-scale data processing.
- Lead technical delivery on Salesforce implementation projects, from proof of concept (PoC) through production, ensuring quality at every stage.
- Build and govern Center of Excellence (CoE) and DevOps organizations to support continuous improvement and long-term Salesforce adoption.
- Mentor team members and collaborate with global architects to apply best practices and solve complex customer challenges.
You're Our Person If...
- 6+ years of experience in enterprise system development, CRM implementation, or IT consulting, with 5+ years in a leadership role as an architect, technical lead, or project lead.
- Strong knowledge of web application development (e.g., Java-based environments) and data modeling.
- Hands-on technical skills, including configuring cloud services, writing code or scripts, and validating operations.
- Exceptional communication and facilitation skills with the ability to lead complex projects and own outcomes end to end.
Even Better If...
- Specialized knowledge in system integration, single sign-on (SSO), large data volume (LDV), and DevOps and Agile processes.
- Experience with modern front-end frameworks such as React, Vue.js, or Angular.
- Familiarity with Salesforce solutions or experience in large-scale CRM projects.
- Business-level English communication skills and Salesforce certifications are a plus.
Expérience
Le rôle d'Architecte Technique fait partie de notre équipe Professional Services, au sein de la division Customer Success. Nous recherchons un(e) Architecte Technique pour accompagner la transformation numérique (TN) de clients stratégiques et grands comptes, en pilotant l'architecture technique et en garantissant le succès à long terme sur la plateforme Salesforce. Dans ce rôle, vous dirigerez la conception d'architectures, guiderez les projets d'implémentation et collaborerez avec des équipes mondiales pour déployer des solutions innovantes — notamment Agentforce et Data Cloud.
Ce que vous ferez concrètement
- Concevoir l'architecture globale des systèmes et les stratégies de développement pour les clients grands comptes, en couvrant l'intégration, la sécurité et le traitement de données à grande échelle.
- Piloter la livraison technique des projets d'implémentation Salesforce, de la preuve de concept (PoC) jusqu'à la mise en production, en assurant la qualité à chaque étape.
- Construire et animer des organisations Centre d'Excellence (CoE) et DevOps pour soutenir l'amélioration continue et l'adoption durable de Salesforce.
- Accompagner les membres de l'équipe et collaborer avec des architectes mondiaux pour appliquer les meilleures pratiques et résoudre des défis clients complexes.
Vous êtes notre candidat(e) si...
- Vous avez 6 ans d'expérience ou plus en développement de systèmes d'entreprise, en implémentation CRM ou en conseil IT, dont 5 ans ou plus dans un rôle de leadership (architecte, responsable technique ou chef de projet).
- Vous possédez de solides connaissances en développement d'applications web (ex. : environnements Java) et en modélisation de données.
- Vous êtes à l'aise avec les tâches techniques opérationnelles : configuration de services cloud, écriture de code ou de scripts, et validation des opérations.
- Vous avez d'excellentes compétences en communication et en facilitation, et êtes capable de piloter des projets complexes avec un fort sens des responsabilités.
Encore mieux si...
- Vous avez des connaissances spécialisées en intégration de systèmes, en authentification unique (SSO), en gestion de grands volumes de données (LDV), et en processus DevOps et Agile.
- Vous avez une expérience avec des frameworks front-end modernes tels que React, Vue.js ou Angular.
- Vous êtes familier(ère) avec les solutions Salesforce ou avez participé à des projets CRM à grande échelle.
- La maîtrise de l'anglais professionnel et les certifications Salesforce sont un plus.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.