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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
As a Technical Architect, you will provide Informatica product expertise and data management knowledge to deliver the most architecturally efficient and cost-effective solution for our customers’ data management projects. You will work closely with the customers, other Informatica consultants and customer/partner resources, Sales, Global Customer Support and Product Management to ensure customers’ success and satisfaction with our products and services and contribute to their long-term loyalty. This position requires a highly skilled individual with Informatica MDM experience.
Responsibilities
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Translate business requirements into well-architected solutions that best leverage the Informatica Platform
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Informatica projects
- Follow and help define implementation standards and best practices. Lead technical reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of an Informatica implementation
- Maintain a target billable utilization aligned to the role
- Ability to understand a project and deep dive to debug issues
- From time to time, the Technical Architect may be expected to take part in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects
- Liaise with Informatica product teams to support client implementations
- Travel to client sites for projects, estimated 50-75%
Requirements
Bachelor’s Degree in Engineering/Technology or Master of Computer Applications (MCA)
10+ years of deep-domain expertise in the data management lifecycle, with a specialized track record in architecting and deploying enterprise-scale Solutions using IDMC and Informatica MDM.
Architect and implement end-to-end Master Data Management solutions leveraging IDMC and MDM On-prem with expert-level skills in following:
- Informatica MDM architecture, BPM design, Integration with upstream and downstream (batch and real time)
- MDM Data modeling for at least 2 different data domains (like Insurance, Banking)
- Experience in driving MDM workshop, MDM demo, and Estimation
- Expertise in Informatica Entity 360 Model and Business Entities configuration.
- Expertise in configuring Match Rule, Survivorship Rule, Validation, Cleanse Rule, Mapping and Message Queue etc.
- Experience in Performance tuning and Match rule Tuning
- Experience in Customization, user exits and external calls.
- Experience or understanding in any major data quality tools (IDQ, AddressDoctor, etc)
- Experience in integrating MDM with IDQ
- Experience in application servers (WebLogic and/or WebSphere and/or JBoss)
- Expert-level database skills in Oracle, MS SQL server and/or DB2/UDB.
Track record of accomplishment with handling customers and managing complex data management needs
Advanced skills in at least one of the allied Data Integration products i.e. Informatica Data Quality, Data Engineering Integration, Informatica Cloud Data Integration etc.
Strong client facing negotiation, communication, issue resolution and analytical skills
Active Informatica certifications or ability to achieve relevant certifications upon hire
Additional skills preferred
- Familiarity with Cloud hosted environments such as AWS, Azure etc.
- Hands-on experience and intermediate scripting skills in Operating Systems (Windows, Unix and Linux)
- Experience in automation using programming skills like Shell Scripting, Python, Java etc.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.