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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Solutions Architect on our Services team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organisation.
You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry.
Coupled with Catalyst Knowledge Hub assets, method and approach your delivery experience and expertise will drive adoption of API Led engagements in our customers allowing innovation, self service, reuse and consumption of assets across their business.
What you’ll achieve:
3 months:
・Participate in MuleSoft Technical Product and Consulting Services training, methodology and enablement.
・Begin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from training.
・Begin to execute MuleSoft implementations for customers and start on your journey to internalise business outcomes and business context relevance to MuleSoft implementation methodologies and approaches.
・Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchange.
・Begin mentorship and guidance of junior Services team members and help to build out our services organisation.
12 months:
・Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle.
・Evangelise frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharing.
・Identify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs and 3rd Parties.
・Identify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needs.
・Evangelise, train, coach and mentor Services team members on hard technical skills and soft skills.
・Identify opportunities and efficiencies in customer IT operating model, and support implementation of the SDLC pipeline to get greater values out of the MuleSoft platform.
・Lead development of technical brown bag sessions and publish/facilitate reusable content to the field.
・Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.
・Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design.
**What you'll need to be successful: **
・High-level fluency in Japanese, business-fluency in English
・Experience leading integration teams and architecting solutions
・Demonstrated experience architecting services integrations with at least two of the followings:
①MuleSoft or other solutions (e.g. IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)
②API Management solutions (Apigee, Mashery, etc.)
③one or more on-premise/Saas packaged COTS (Commercial Off-theShelf) solutions for ERO, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
・Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneously.
・Working knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards.
・Demonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors and internal teams.
・Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organisation practices.
・Demonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements.
・Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executives.
・Experience driving technical workshops with technical and business clients to derive values added services and implementations.
About MuleSoft, a Salesforce company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring exceptional people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work tirelessly to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and a best place to work 6 years in a row.
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.
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Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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