Are you passionate about the client experience and eager to join a team that delivers best-in-class Merchant Services products and solutions to large enterprise and Commercial Bank clients? Join our team of Technical Client Consultants, where you'll play a pivotal role in guiding and supporting the onboarding process for new and existing Merchant Services clients.
As a Technical Client Consultant within JPMorgan Chase, you will be instrumental in transforming our client onboarding experience by provide technical consulting and support to large enterprise clients. This role involves understanding client requirements, platform solutioning, and ensuring a seamless transition from initiation to production rollout. You will work closely with other internal partners and stakeholders to ensure a smooth production roll out. The ideal candidate will possess a strong background in technical consulting, and client services.
Job Responsibilities:
- Manage a rotating portfolio of new and existing Global Corporate Banking and Commercial Bank Merchant Services clients.
- Act as a subject matter expert, advising clients and the Merchant Services core and commerce implementations team on products and processes.
- Identify and help implement approved AI/automation to streamline Merchant Services onboarding and production validation, with measurable KPI impact and adherence to compliance, operating procedures, and risk controls
- Ensure adherence to compliance standards and operating procedures.
- Understand requirements and platform solutioning for client implementations.
- Define and approve comprehensive client solutions from connectivity to reporting and reconciliation.
- Develop a communication strategy to keep stakeholders informed during onboarding and production validation.
- Establish key performance indicators (KPIs) to measure the success of client onboarding initiatives, and regularly report progress to senior leadership and stakeholders.
- Lead change management efforts to ensure smooth transitions and minimize resistance.
Required qualifications, capabilities, and skills
- 10+ years of work experience and 5+ years of experience with Client Services, Implementations, and/or Operations teams.
- Bachelor's degree in Business Administration, Organizational Development, or a related field.
- Strong strategic thinking and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Demonstrated experience in leading successful change initiatives and managing complex projects.
- Ability to promote a culture of teamwork and partnership across the organization.
- Ability to adapt to a changing environment and manage through ambiguity.
- Ability to work in a deadline-driven environment.
Preferred qualifications, capabilities, and skills
- Advanced analytics and presentation capability – Ability to tell stories with data; detect meaningful trends and identify appropriate methods of measurement for business use cases.
- Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.
- Understanding of relational database concepts and ability to write SQL.
- Deep data analysis using tools like Toad, Snowflake, and Excel.
- Transaction research using Splunk, OpenSearch, and Olly Search dashboards.
- Extensive knowledge in Merchant Services business verticals, technical platforms, and processes and extensive knowledge of Core and Commerce platforms.