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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Details
Our Field Service Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that craft the future.
As a Technical Consultant on our Field Services team, you will realize solutions for our customers by focusing on technical development & delivery for the customers and partners to solve critically meaningful business challenges using Salesforce’s Field Service Platform (SFS). Salesforce FS product provides FSM solutions for a wide variety of customer verticals and ecosystem(s) like Telecom, Utilities, Oil & Gas, Manufacturing, Finance etc..
You are a problem solver, your knowledge and skills are both broad and deep. You have a good knowledge of technical tools & platform when it comes to delivering a solution. The solutions you develop are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API’s as well as a strong development background. You provide technical expertise to Field service implementation projects, evaluate the customer’s technical and functional requirements, and develop efficient solutions to help customers achieve their business goals. Within Field Service, you are a key contributor whose actions are essential in growing our overall Services business, team, and culture.
Technical Consultants (Developers) develop & deliver technical solutions to meet the customer’s business and technical requirements. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
Responsibilities
- Become a highly certified and recognized Salesforce expert.
- Help clients consistently meet/exceed goals and metrics.
- Contribute to customer success through front and backend solution development and release management.
- Deliver high client satisfaction (CSAT).
- Develop and configure Field Service components including Work Rules, Service Objectives, and complex Flow-based automations.
- Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
- Build and optimize mobile-first solutions for the Field Service Mobile App, ensuring seamless performance and offline data availability.
- Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution.
- Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
- Collaborate with Senior Technical Consultants to implement scalable integrations and data structures that support AI-driven scheduling and dispatching.
Requirements
B.E./B.Tech/MCA in Computer Science Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role.
2-5 years of overall experience with a minimum of 2 years on the Salesforce platform.
Highly beneficial to have any Salesforce.com product certifications prior to joining.
- Salesforce Admin
- Salesforce Service Cloud
- Salesforce Field Service
- Salesforce Platform Dev I
- Agentforce Credentials
Experience in designing & developing on Field Service implementations.
Proficiency in writing custom code and components using APEX and LWC (specifically for the Field Service Mobile UI).
Hands-on experience with Salesforce Flow, including Screen Flows for mobile workers and Autolaunched Flows for automation.
Ability to work independently and be a self-starter.
Atleast 3+ years experience as a Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
Familiarity with modern deployment tools and version control (e.g., SFDX, Git, or similar CI/CD pipelines).
Experience with Waterfall and/or Agile implementation methodologies.
Proven ability to analyze, design, and optimize business processes via technology and integration.
Polished speaker with the ability to evangelize best practices at various levels within a large organization.
A particular desire to continually study new technologies and functionality (e.g., Data Cloud, Asset Intelligence, or Mobile Offline-Priming).
Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
Location
Bangalore, Hyderabad
Languages
English, Hindi
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.