Technical Delivery Manager

Legora Legora · Vertical AI · Sydney, Australia · Growth

Legora is seeking a Technical Delivery Manager to ensure customers successfully deploy, integrate, and adopt their AI-native legal workspace. This role involves leading end-to-end technical implementations, acting as the primary technical point of contact, and configuring customer environments. The manager will also provide post-rollout support, deliver technical training, and feed insights back to product and engineering teams.

What you'd actually do

  1. Lead integration projects from kickoff through go-live, owning technical documentation, test plans, and rollout execution to ensure on-time, high-quality delivery
  2. Serve as the dedicated technical point of contact during implementation and early adoption, including proactive monitoring and regular stakeholder updates through go-live and the post-rollout period
  3. Configure and support customer environments including SSO, DMS integrations (iManage, SharePoint, NetDocuments), and API-based connections
  4. Provide dedicated post-rollout technical support for enterprise clients, troubleshooting advanced issues and driving high customer satisfaction
  5. Coordinate across Sales, Engineering, and Customer Success to align on requirements and ensure a smooth rollout experience

Skills

Required

  • Proven experience in technical delivery, implementation, or a similar customer-facing technical role
  • Strong hands-on experience with SSO, authentication protocols, and enterprise integrations (DMS platforms, APIs)
  • Excellent project management skills with a structured, proactive approach to managing multiple parallel projects
  • Able to translate technical concepts clearly for non-technical audiences
  • Strong communicator who builds trusted relationships across customer and internal teams
  • Comfortable working autonomously in a fast-paced, high-growth environment