Technical Lead, Professional Services

OutSystems OutSystems · Enterprise · United States · Remote

Technical Lead for Professional Services at OutSystems, focusing on delivering governed agentic AI systems and next-generation applications on the OutSystems AI Development Platform. The role involves owning solution design, architecture, and technical quality for customer engagements, integrating agentic tools, and ensuring safe delivery with guardrails and observability. Requires strong software development, consulting skills, and familiarity with AI/ML concepts.

What you'd actually do

  1. Own the technical quality of customer engagements—leading solution design, hands-on development, and code reviews across projects, including agentic AI solutions built on OutSystems.
  2. Define and own the technical vision and solution architecture for customer deliveries—designing enterprise-scalable systems that bring together Agentic Systems Engineering and an open ecosystem of agentic tools, from Mentor in the IDE to Claude Code, OpenAI Codex, and Cursor, to solve real business problems.
  3. Govern the safe delivery of agentic systems—grounding agents in each customer's architecture through the Enterprise Context Graph, and putting guardrails, automated reviews, and real-time observability in place to validate non-deterministic AI output before it reaches production.
  4. Act as a trusted advisor to enterprise customers—navigating ambiguity and communicating complex technical concepts to both technical and non-technical audiences.
  5. Partner with Engagement Managers and Solution Delivery Managers as the technical lead on each engagement—owning technical direction while they own commercial and delivery management—and work directly with customer stakeholders to turn requirements into executable solutions.

Skills

Required

  • BS/BA in Computer Science or a related field, or equivalent practical experience.
  • 7+ years of software development experience, including 2+ years in a technical leadership role.
  • Strong experience in web and mobile application development, solution design, and architecture patterns, with proficiency in .NET, SQL, RESTful APIs, and JavaScript—preferably using Agile methodologies.
  • Strong consulting and customer-facing skills, with the ability to build trusted relationships with enterprise stakeholders and translate business needs into technical direction.
  • Strategic thinker who can apply technology to advance customer business objectives.
  • Familiarity with AI/ML concepts, LLMs, or agentic frameworks

Nice to have

  • hands-on experience building AI solutions
  • OutSystems development experience and certifications

What the JD emphasized

  • governed agentic systems
  • agentic systems
  • guardrails
  • real-time observability
  • enterprise-grade framework

Other signals

  • delivering governed agentic systems
  • building and governing enterprise agentic systems
  • grounding agents in each customer's architecture
  • putting guardrails, automated reviews, and real-time observability in place
  • combining the speed of generative AI with a deterministic, enterprise-grade framework