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Job Overview Are you ready to join the Un-carrier movement? This role is essential for managing technical products that meet specific business goals and customer needs within the organization. It involves supporting the product lifecycle, including vision, strategy, technical delivery, and partner collaboration to ensure successful outcomes. The role requires balancing customer insights, technical feasibility, and business goals to prioritize and deliver product features effectively. Success is measured by product performance, customer satisfaction, and the ability to drive growth through innovative solutions. The work impacts the organization by enabling cross-functional teams to deliver products that enhance customer experiences and achieve business results.
This Technical Product Manager will support the product catalog platform and related applications that enable products, services, pricing, subscriptions, accessories, plans, and other offerings across multifunctional channels. The broader team supports the product and platform lifecycle from concept through delivery, with this role helping drive roadmap priorities, requirements, implementation alignment, launch readiness, and continuous improvement.
The team is modernizing how products are configured, tested, launched, and supported, with a focus on improving delivery speed, reducing manual effort, and introducing automation across product workflows and service operations. This is a high-visibility role for a technically grounded Product Manager who can work closely with engineering, architecture, business, and operational customers to deliver scalable platform capabilities that improve customer and business outcomes. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!
Job Responsibilities:
- Own roadmap priorities, features, backlog items, and product/service configuration workflows for assigned catalog platform capabilities, ensuring alignment with business and technical goals across care, retail, self-service, B2B, consumer, go-to-market, and supply chain channels.
- Conduct market, customer, partner, and product research to find opportunities to inform and advise decisions based on data analysis and customer feedback.
- Translate product strategy into detailed features, user stories, acceptance criteria, and backlog priorities that Agile development teams can implement.
- Partner with engineering, architecture, business, go-to-market, consumer, B2B, supply chain, retail, care, and self-service partners to clarify requirements, handle dependencies, coordinate releases, and drive timely product delivery.
- Support modernization efforts that improve product configuration, testing, validation, launch readiness, service operations, and delivery efficiency through scalable processes and automation.
- Supervise product performance and quality in production, addressing defects and driving continuous improvement.
- Use product metrics, internal targets, delivery outcomes, and customer impact to evaluate success and find opportunities for efficiency gains, faster time to market, and improved customer experiences.
- Also responsible for other duties/projects as assigned by business management as needed.
Education and Work Experience
- Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
- Acceptable areas of study include Computer Science, Engineering, IT or equivalent experience. (Required)
- 3+ years experience in hands on technical role writing production code, solution engineering, or technical architecture in large scale company/ application/product environment. (Required)
- 5+ years of relevant Product Management experience in an agile software product development environment. (Required)
Knowledge, Skills and Abilities
- Agile Methodologies: Proven success in delivering software with Agile Scrum methodologies and other commonly used tools. (Required)
- Technical Writing: Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
- Agile Project Management: Experience with Agile backlog/project management tools. (Required)
- Collaboration: Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest. (Required)
- Project Management: Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role. (Required)
- Communication: Proven track record to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
- Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
- MS SQL Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
- Tableau Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
- SAS Fluent with SQL, Tableau, other analytical solutions like SAS, SPSS. (Required)
- Technology Knowledge of full technology stack on which your assigned product runs. (Required)
- Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)
Preferred Qualifications
- Experience supporting product catalog, commerce, retail, care, self-service, supply chain, subscription, pricing, or order-related platforms.
- Experience working with middleware, APIs, integrations, or technical platforms that support high-volume business workflows.
- Exposure to AI-enabled automation, workflow automation, testing automation, or process modernization initiatives.
- Ability to partner with developers, architects, and business stakeholders to translate technical complexity into clear requirements, delivery priorities, and measurable product outcomes.
- Experience supporting products or platforms from roadmap planning through backlog refinement, implementation coordination, launch readiness, and production improvement.
Licenses and Certifications
- Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
- Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No):
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $103,400 - $186,400
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ348990¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.