Technical Product Manager — AI‑Native Onboarding Platform
JPMorgan International Consumer is building a next-generation, AI-native digital onboarding platform—modular, highly configurable, and scalable across products and geographies. We’re hiring a VP-level Technical Product Manager to help drive the platform to completion and rollout, partnering closely with engineering, operations, and risk/compliance stakeholders. Onboarding/KYC domain experience is a plus, not a prerequisite—we’re prioritizing strong 0→1 product building, technical fluency, and an AI-first approach.
What you’ll do
- Own product delivery end-to-end: define product outcomes, MVP scope, roadmap, and release plans; drive execution from discovery through launch and iteration.
- Lead with engineering: translate business needs into clear epics/stories, acceptance criteria, and decision logic; drive sequencing, tradeoffs, and delivery rigor across teams.
- Build AI-native capabilities: identify high-impact AI use cases that reduce onboarding friction (e.g., intelligent intake, document understanding, dynamic question flows, reviewer assist, summarization, exception triage) and deliver them responsibly with appropriate controls and human-in-the-loop design.
- Design for modularity & configurability: evolve reusable platform components and configuration-driven approaches that support multiple products and regions.
- Drive measurable outcomes: define and instrument KPIs (e.g., time-to-onboard, straight-through processing, drop-off, exception rates, SLA adherence, rework/defects) and iterate based on data.
- Align stakeholders: manage communication and interlocks across Product, Technology, Operations, and Risk/Compliance to ensure clarity of goals, decisions, and delivery commitments.
What we’re looking for
- VP-level product leadership: proven ability to lead complex product delivery in cross-functional environments and to drive outcomes through influence and clarity.
- Technical product management depth: strong fluency in software delivery, APIs/integrations, workflow patterns, and data concepts; able to write requirements that engineers can build from.
- 0→1 builder mindset: experience taking new platform capabilities from concept to MVP to adoption; comfortable operating with ambiguity and creating structure.
- AI-first thinking: enthusiasm for applying AI to real customer and operator workflows, with pragmatic judgment around safety, monitoring, and explainability.
- Strong communication: excellent written and verbal skills; crisp at prioritization, stakeholder management, and decision-making.
Nice to have (not required)
- Exposure to onboarding, identity, KYC/AML, screening, risk, or case/casework platforms.
- Experience delivering configurable/rules-driven platforms across multiple markets or regulatory contexts.
Join us to build a scalable, AI-native onboarding platform that improves customer experience, reduces operational friction, and accelerates growth across products and regions.