Technical Product Owner - Order to Cash

Johnson & Johnson Johnson & Johnson · Pharma · Danvers, MA +3

The Technical Product Owner for Order to Cash at Johnson & Johnson is responsible for designing and deploying integrated solutions across the Order Management, Order Intake, Contract & Pricing, Delivery, Master Data, Billing, EDI/Interfaces, and API functions. This role involves owning the Supply Chain ERP SAP Order-to-Cash (OTC) product vision, translating user needs into a product roadmap, and identifying opportunities to leverage technology like AI, automation, and advanced analytics. The TPO will lead and partner with engineering teams for timely delivery, oversee backlog management, and champion the J&J MedTech Product Operating Model using Agile frameworks. The role requires a strong understanding of SAP S/4HANA OTC processes, Medtech/Healthcare industry experience, and knowledge of SOX & GxP compliance.

What you'd actually do

  1. Own Supply Chain ERP SAP Order-to-Cash (OTC) product vision and translate user needs, business priorities, and strategic objectives into a clear and actionable product roadmap.
  2. Identify opportunities that leverage technology—including AI, automation, and advanced analytics—to improve business performance and patient outcomes.
  3. Lead and partner with engineering teams to ensure high-quality, timely delivery of new capabilities and platform improvements.
  4. Oversee backlog management, user story quality, sequencing, and sprint execution.
  5. Serve as a champion of the J&J MedTech Product Operating Model, driving user-centricity, iterative learning, transparency, and outcome-focused delivery.

Skills

Required

  • Bachelor's degree
  • 10 years of relevant work experience
  • 8 years relevant SAP experience
  • 5 years relevant Life Sciences experience
  • SAP S/4HANA: In-depth understanding of SAP S/4HANA, particularly the Order to Cash (O2C) module.
  • Order to Cash Process: Comprehensive knowledge of the entire O2C cycle, including order management, inventory management, shipping, billing, and accounts receivable.
  • Familiarity with the integration points between O2C and other modules such as MM (Materials Management), and FICO (Financial Accounting and Controlling).
  • Business Processes: Strong understanding of core business processes related to Pre sales, Sales, Contracts & Pricing , Billing and Accounts Receivable.
  • Experience in Medtech/Healthcare industry and good Knowledge of SOX & GxP compliance regulations.
  • Experience with Agile methodology and strong understanding of the Software Development Lifecycle Management model and documentation.
  • Applied knowledge of S/4 HANA is required.
  • Configuration: Expertise in configuring the SAP S/4HANA O2C module to meet business requirements.
  • Problem-solving: Strong analytical and problem-solving skills to troubleshoot and resolve issues within the O2C process.
  • Integrations : Ability to design and test integrations with external and internal systems / partners while also supporting the build technical team for any questions around the mechanism of the integrations , error handling, reprocessing etc.
  • Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and stakeholders.
  • Testing : Ability to build the scenarios for testing based on the end-to-end processes design and drive any defects coming out of the testing phase.
  • Documentation: Skilled in creating detailed technical documentation, including process flows, configuration guides, and user manuals.
  • Focuses on Business agility, Agile delivery with a fail-fast attitude, and measurable outcomes.
  • Demonstrated success in leading cross-functional self-organized teams.
  • Strong problem-solving skills with ability of accurately analyze situations and reach productive decisions based on informed judgment.

Nice to have

  • Information Technology
  • Supply Chain
  • Deliver Customer Excellence
  • Pharmaceuticals
  • Supply Chain
  • Deliver
  • Experience working in a global/regional setting.
  • Experience in a large-scale business transformation program.

What the JD emphasized

  • SAP S/4HANA
  • Order to Cash Process
  • SOX & GxP compliance
  • Agile methodology