In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).
As a Technical Product Support Manager for Gemini, you will support related product launches, deliver key user insights to help shape product strategy, and collaborate with Product Managers, Engineering, and various cross-functional teams to ensure product market fit, advance scaled support strategy, and explore cross-product innovation for a seamless user experience.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
The US base salary range for this full-time position is $102,000-$145,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Design scalable support systems and Artificial Intelligence-driven automation while acting as a trusted advisor to product teams to optimize the user experience.
- Lead workstreams to translate customer requirements and user insights into actionable technical solutions throughout the product development life-cycle.
- Identify efficiency opportunities to design and develop repeatable technical workflows, leading cross-functional teams to execute and scale support operations effectively.
- Scope technical initiatives that complement the product roadmap, balancing immediate troubleshooting and custom development with long-term, integrated systems design investments.
- Represent the user voice by mapping feedback into technical requirements, leveraging data to drive innovations that improve product-market fit.
Qualifications
Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
- Experience in system design or reading code (e.g., Java, C++, Python).
- Experience in database technologies (e.g., SQL, NoSQL).
Preferred qualifications:
- Master’s degree in Engineering, Computer Science, Business, or a related field.
- Experience in stakeholder management, building relationships, and translating technical concepts into clear, actionable narratives for both engineering and non-technical audiences.
- Experience with solution design and implementation.
- Experience troubleshooting technical issues for internal/external partners or customers.