Technical Program Manager

Deloitte Deloitte · Consulting

This role is for a Technical Program Manager within Deloitte's AI & Engineering practice, focused on leading the build and rollout of a custom NextGen point of sale solution for a client. The role involves end-to-end program management for large-scale retail technology transformations, coordinating cross-functional teams, designing deployment strategies, and managing multi-vendor delivery ecosystems. A key aspect is identifying and implementing AI-driven operational improvements to achieve business outcomes like cost savings and incident reduction.

What you'd actually do

  1. Lead end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations.
  2. Define and maintain program roadmaps covering feature delivery, release cadence, deployment governance, and post-production support in alignment with business and technology objectives.
  3. Coordinate cross-functional stakeholders across Engineering, Product, QA, Infrastructure, and Store Operations to drive enterprise delivery alignment and accountability.
  4. Design and implement deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime.
  5. Identify and implement AI-driven operational improvements, translating emerging capabilities into measurable business outcomes (cost savings, incident reduction, process efficiency).

Skills

Required

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines

What the JD emphasized

  • AI-driven operational improvements
  • measurable business outcomes