Technical Program Manager - Games Social, Trust and Safety

Netflix Netflix · Big Tech · United States · Remote · Engineering Operations

This role is for a Technical Program Manager (TPM) at Netflix Games, focusing on social features and trust & safety. The TPM will drive programs for friend systems, multiplayer features, and communication capabilities, ensuring they are safe and scalable. They will partner with product managers, engineers, designers, and data scientists, and need to understand social system architectures, real-time communication, content moderation, and safety tooling. The role requires managing cross-functional dependencies and operating with technical depth. While the role uses AI tools, it is not directly building AI models or systems, but rather managing programs that may incorporate them.

What you'd actually do

  1. Own end-to-end program delivery for Games Social initiatives, including friend systems, multiplayer social features, communication capabilities, and the platform infrastructure that enables shared play experiences across TV, mobile, web, and cloud.
  2. Serve as the TPM interface between Games Social, Trust & Safety, and game studio partners (internal and external). Ensuring studios understand available social and safety capabilities and can integrate them effectively into their titles.
  3. Develop a working understanding of the Games social and safety architecture. Including real-time messaging systems, identity and friend graphs, moderation pipelines, policy enforcement engines. Sufficient to identify technical risks and evaluate trade-offs without needing full translation from engineers.

Skills

Required

  • Technical Program Management
  • Delivering complex, multi-stakeholder programs
  • Social platforms
  • Safety-by-design online community features
  • Technical fluency in social system architectures
  • Real-time communication infrastructure
  • Content moderation pipelines
  • Safety tooling
  • Systems thinking
  • Mapping dependencies across engineering, studio, product, and cross-functional teams
  • Driving clarity in ambiguous problem spaces
  • Strong communication (technical updates to executive summaries)
  • Risk identification and problem-solving
  • Collaboration
  • Decision making
  • Prioritization
  • AI tools for program delivery, risk surfacing, and information synthesis

Nice to have

  • Experience in the games industry (TPM, product, or development)
  • Experience with multiplayer or socially connected titles
  • Deep experience building or managing social platform features

What the JD emphasized

  • social platforms and safety-by-design online community features
  • social system architectures, real-time communication infrastructure, content moderation pipelines, and safety tooling
  • 0-to-1 problem spaces
  • trust and safety
  • AI-native in how you work