We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
New Relic is looking for a Technical Program Manager to join our outstanding Engineering organization! Technical Program managers play a vital role at New Relic leading large cross functional programs in support of our strategic objectives. This Learning and Development TPM will create and lead technical training and development initiatives for the Engineering, Product and Design organization with a focus on onboarding.
What you’ll do
_Maintain and update technical onboarding programs and enable our new hires with the foundational technical knowledge, processes, skills and people connections to ensure success in their roles.__Work with subject matter experts to edit course content leveraging video, Articulate Rise, or other learning design software as needed__Facilitate and support all new hire onboarding slack channels, completions, questions, etc.__Work with leaders to ensure timely completion of onboarding programs__Work collaboratively with Leaders and Subject Matter Experts within the assigned area to establish meaningful and worthwhile learning experiences that build core competencies and technical skills.__Identify and operationalize the metrics and key performance indicators necessary to track program success (examples include qualitative surveys and metrics that track engagement and improvements to productivity)__Plan, organize, and facilitate the successful completion of all assigned technical learning events._Serve as the LMS (learning management system) administrator for the Engineering, Product, and Design organization__Provide completion data and reports as needed__Facilitate enrollments of courses__Load and maintain all EPD course content__Find solutions for current training gaps and develop new internal training content and programs__You will deliver results-oriented goals that require broad alignment and coordination across multiple teams both inside and outside of engineering.
This role requires
_5+ years of proven experience working with software development teams as a technical program manager __2+ years of equivalent experience in implementing Learning and Development practices for highly technical teams._Experience with Learning Management Systems (LMS) implementation and system administration
Bonus points if you have
_Loves learning and has a passion for teaching/developing in a professional setting__Bachelor’s degree in computer science, computer engineering, instructional design, learning & development, or related field, or equivalent experience__Self-motivated, ambitious, problem solver, who is flexible and adaptive to change__Must be highly organized, able to work in a fast-paced team environment__Experience using course development software__Can anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.__Can drive programs with a significant amount of ambiguity and facilitate definition and clarity__Strong technical and problem-solving skills _Excellent written and verbal communication skills
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy