Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames. Ensures implementation objectives and client expectations are met. Works under supervision/guidance and is accountable for individual results.
Job Description
Responsibilities:
- Will be working closely with the field technicians.
- Must have the ability to use various system
- Responsible for documentation and ticket management
- Can multitask & must be able to communicate thru different platforms (chat/typing/text messaging).
- Schedules implementation deliverables, milestones and required tasks including ensuring deliverables are approved and uploaded to the portal within 24 hours.
- Provides ongoing site updates hourly and adhere to all client established deadlines for scheduling.
- Ensures field resources are on time and prepared by completing the confirmation/preparation phone calls to technicians.
- Keeps management, clients and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
- Escalates operational issues to management.
- Maintains levels of productivity by meeting KPI (Key Performance Indicators) goals and completing tasks.
- Coordinates the purchase and delivery of the necessary materials needed to complete work at each location, including creating accurate purchase orders and following all required purchasing policies
Schedule / Work Set-up / Location:
- Nightshift
- Hybrid work set-up
- Willing to be assigned at Ortigas, Pasig City (GLAS Tower)
- Must be flexible with the schedule and amenable to render overtime and work on holidays if needed
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.