Are you a problem solver who enjoys troubleshooting and investigation? If you are a recent graduate looking to start your career in IT, this is an exciting opportunity to grow in a dynamic, fast-paced environment.
At Oracle Health, we are committed to creating a human-centric healthcare experience powered by unified global data. Our solutions connect clinical, operational, and financial systems to improve outcomes, reduce costs, and support better decision-making across the healthcare ecosystem.
As a Technical Solution Analyst I, you will join the International Support team, where you will provide functional and technical support to clients, investigate and resolve incidents, and collaborate with cross-functional teams.
To succeed in this role, you should have a bachelor’s degree in IT, Healthcare, or a related field (or equivalent experience), strong SQL skills, and fluency in English.
- Provide incident resolution and application maintenance
- Perform troubleshooting investigations in front-end and back-end applications
- Own, troubleshoot, and document investigations and resolution of incidents and complex cases
- Communicate with clients to explain next steps and resolutions
- Work with Development, Engineering, and Project teams to resolve escalated issues
- Document notes, activities, investigation steps, and knowledge articles throughout the lifecycle of an issue
- Manage workload and handle multiple cases to ensure timely resolution
- Prioritize work based on severity, urgency, and business needs
- Drive continual improvement of support practices
- Participate in on-call rotation and provide support outside standard hours as needed
- Travel up to 20%
- Work from the Bucharest office 5 days per week
- Perform other responsibilities as assigned
- Follow corporate security policies and safeguard client and organizational data
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Career Level - IC1