Company Description
We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language, no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions.
We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it.
We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable.
Job Description
We’re looking for a highly motivated and dynamic Technical Support Team Lead to join our growing group. This is a great opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You’ll play a huge role in shaping the future of how we support Base 44 users and helping to grow the product. you’ll:
- Manage daily objectives, priorities, risks, and overall performance to ensure consistent team output.
- Act as the primary communication link, providing the team with necessary context and a clear understanding of the bigger organizational picture to maintain strategic alignment.
- Mentor team members, provide technical guidance, and empower them to take full ownership of their tasks and projects.
- Set clear expectations, ensure consistent follow-up on tasks, and manage accountability to make sure the team meets required goals.
- Serve as the final point of contact for team and customer escalations, leading by example with creative problem-solving.
- Maintain high team morale, motivate technical experts, and provide mentorship for career development and growth.
- Influence the strategic vision for the support domain, contribute insights, and participate in global projects to improve the overall user experience.
Qualifications
- A minimum of two years of managerial experience leading a technical support team.
- Must be located in and eligible to work full-time from our Cedar Rapids Office, fulfilling a hybrid schedule that requires a minimum of 3 days in the office per week.
- Be a natural and charismatic leader who easily connects with, and stands out to, others.
- Demonstrate exceptional communication skills, with the ability to clearly articulate ideas, visions, and performance expectations.
- Apply strong analytical skills to report on team results and drive data-informed decisions.
- Tech-savvy with a passion for deep troubleshooting, including familiarity with web development technologies (JS/HTML/CSS) and client-server architecture (API/HTTP).
- Possess solid web basics (understanding HTTP requests/responses, status codes, headers, and JSON payloads) and the ability to read browser console and network tabs.
- API familiarity and comfort using tools like Postman to send requests, read responses, and follow simple authentication patterns (API keys/Bearer tokens).
Additional Information
The Base Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.