Technical Solutions Manager

Weights & Biases Weights & Biases · Data AI · Livingston, NJ +2 · Technology - COR

This role is a Technical Solutions Manager focused on customer experience within the AI cloud infrastructure space. The primary responsibilities include managing technical customer relationships, defining requirements for AI/ML workloads, driving program execution, and influencing product strategy by gathering customer feedback. The role requires experience in technical program management or customer success with a focus on cloud infrastructure and AI/ML applications, and involves collaboration with engineering, product, and sales teams to ensure successful customer adoption and ongoing operations.

What you'd actually do

  1. Ownership of technical customer relationships to ensure successful adoption and customer satisfaction.
  2. Collaborate with customers and partners to define technical requirements that meet the customer's needs for AI/ML.
  3. Oversee the execution of complex programs, including planning, resource management, risk assessment, and internal/external stakeholder engagement to ensure successful outcomes.
  4. Gather, document, and communicate program requirements to ensure clarity, feasibility, and alignment with critical objectives. Share customer feedback with Product Management and Engineering, influencing product direction.
  5. Facilitate effective communication among various teams, including engineering, product management, operations, support, and sales.

Skills

Required

  • B.S. in Computer Science or a related technical discipline, or equivalent experience
  • 5+ years of experience in technical program management, customer success management, or professional services delivery management, with a focus on cloud infrastructure and AI/ML applications
  • Strong communication skills through both long-form documents and short-form/asynchronous communications with internal and external stakeholders
  • Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders.
  • Experience with multiple staples of leadership, with the ability to work in a bottom-up leadership-style organization that focuses on enablement, communication, organization, and inspiration over task management.
  • Demonstrated experience with proactive self-management, with examples of recognizing when to seek help and is willing to ask for it in a timely manner within a safe environment.
  • Experience with client management within a cloud infrastructure landscape, ideally with an understanding of the fundamentals of Kubernetes, GPU compute, AI/ML, and high-performance computing

Nice to have

  • You love to help solve challenging technical problems
  • You’re curious about the latest and greatest technologies in the AI space
  • You’re an expert in managing conflict and achieving mutually beneficial technical outcomes

What the JD emphasized

  • AI/ML applications
  • GPU infrastructure
  • AI workloads
  • AI/ML