Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
This team focuses on resolving technical issues related to Infrastructure-as-a-Service (IaaS) products, such as Virtual Machines and Storage, within the Azure support organization.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Role Description:
You will be accountable for providing an outstanding technical support experience to our Japan business customers. From problem identification to full resolution, you will own and investigate your cases over the phone and Web. You will collaborate your cases with your colleagues in Japan and Global or involve subject matter experts, or escalate to Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.
Qualifications
Requirements:
Bilingual (Must be Native level Japanese language ability, Bussiness level English language ability)
4+ years of experience in customer support, technical software support, systems development, network operations, IT admin or IT consulting
Experience working with Azure or one of the other cloud providers or virtualization or equivalent technology.
Technical experience in Some of the following:
Windows or Linux System Administration/Virtualization
Windows scripting or PowerShell, linux bash scripting
Familiarity with Active Directory, Security, OS Internals concepts
Understanding of Virtualization concepts and virtual system administration
Experience with Hyper-V or VMWare configuration and administration
Familiarity with Web Server, HTTP protocol and basic networking technologies such as tcp/udp.
Understanding of Storage technologies (cloud and/or on premises)
Understanding of RDP/SSH
Preferences:
Degree in Computer Science, Information Systems, Engineering or equivalent degree.
Experience in building business system using windows and linux on Azure and following azure services.
Azure IaaS/VMSS
Azure Storage Servics (Files share)
Azure virtual network
Knowledge and Skills:
You approach things with a growth mindset - genuine desire and motivation to learn and develop yourself.
You embrace challenges and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win. You love customers and are obsessed with them - a genuine desire to help under challenging circumstances and work with a sense of urgency.
Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity.
You are able to handle multiple customer issues and effectively balance your priority need.
Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems.
Handle high pressure situations well - maintain calm and composure on stressful situations is a must.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**