Technical Support Engineer - Azure Cloud (iaas) - Japanese Client Delivery

Microsoft Microsoft · Big Tech · Tokyo, Tokyo, Japan · Technical Support Engineering

Technical Support Engineer for Azure Cloud (IaaS) focusing on Japanese client delivery. Responsibilities include reviewing, investigating, and resolving technical issues, collaborating with internal teams, utilizing troubleshooting tools, and contributing to product improvement by identifying potential defects. The role also involves mentoring new engineers and developing training materials. Requires at least 4 years of IT experience, cloud service knowledge (Azure preferred), and expertise in Windows/Linux administration, scripting, containerization, networking, and storage. Business-level Japanese and reading comprehension of English technical documents are essential.

What you'd actually do

  1. Review, investigate, and resolve technical issues and collaborate with internal teams and the delivery community through the use of troubleshooting tools and the acquisition of new technical skills.
  2. Participate in the Delivery Role Community.
  3. Improve your technical and professional ability to understand and solve customer problems through training.
  4. Contribute to the improvement of Microsoft products by identifying potential product defects and feeding them back to the senior engineer.
  5. Develop and deliver training, face to face or remotely, to share knowledge with other engineers.

Skills

Required

  • IT support experience
  • System development experience
  • Network administrator experience
  • IT administrator experience
  • IT consulting experience
  • Azure cloud services
  • Virtualization infrastructure
  • Windows administration
  • Linux administration
  • Windows scripting
  • Powershell
  • Linux Bash scripting
  • Kubernetes
  • Container technologies
  • Azure Directory
  • Security concepts
  • Virtualization concepts
  • Virtual system management
  • Hyper-V
  • VMware
  • Web server technology
  • HTTP protocol
  • TCP/UDP
  • Storage technologies
  • RDP
  • SSH
  • Business-level Japanese
  • English technical document reading comprehension

Nice to have

  • Computer Science degree
  • Information Systems degree
  • Engineering degree
  • Azure VM/VMSS
  • Azure Storage Service (Azure Files)
  • Azure Kubernetes Service
  • Azure Virtual Network
  • Conversational English

What the JD emphasized

  • 4 years or more of experience in IT-related work such as technical support, system development, network administrator, IT administrator, or IT consulting
  • Experience using cloud services such as Azure, virtualization infrastructure, or equivalent technologies
  • Expertise in several of the following technologies: Windows or Linux administration and troubleshooting; Windows scripting, Powershell, or Linux Bash scripting; Kubernetes or other container technologies; OS internal functions and concepts such as Azure Directory, security; Understanding of virtualization concepts and virtual system management; Construction and management of virtualization infrastructure such as Hyper-V or VMware; Basic network technologies such as Web servers, HTTP protocols, and TCP/UDP; Storage technologies (cloud and/or on-premises environments); Understanding of RDP / SSH