Technical Support Engineer Intern (july to December 2026)

Cloudflare Cloudflare · Enterprise · Singapore · Customer Support

Cloudflare is seeking a Technical Support Engineer Intern to assist customers with Cloudflare Workers AI, LLMs, and vector databases at the edge. The intern will troubleshoot complex issues, provide feedback to product teams, and gain experience in networking, security, and serverless compute.

What you'd actually do

  1. Troubleshoot complex networking, security, and performance issues using the same tools our core engineers use.
  2. Help customers operate and optimize Cloudflare Workers AI, exploring how LLMs and vector databases operate at the edge.
  3. Gain battle-tested experience with Layers 3, 4, and 7. You’ll live in the command line using curl, dig, mtr, and openssl to diagnose global traffic patterns.
  4. Beyond support, you’ll shadow senior engineers, contribute to product runbooks, and provide direct feedback to Product Management to shape the future of our features.
  5. Experience the thrill of a high-growth environment where new features ship daily and the scale is measured in petabytes.

Skills

Required

  • Troubleshooting complex networking, security, and performance issues
  • Understanding of OSI model
  • Scripting in Python, JavaScript, or Bash
  • Ability to translate complex technical jargon into actionable solutions
  • Pursuing a degree in Computer Science, Cybersecurity, or a related technical field

Nice to have

  • Familiarity with Linux environments and the CLI
  • Foundational knowledge of DNS, SSL/TLS, and HTTP/3
  • Experience configuring web servers (Nginx, Apache) or playing with serverless technologies
  • Personal site or project running on Cloudflare (Workers, Pages, or R2)
  • Tinkered with BGP, GRE tunnels, or advanced routing

What the JD emphasized

  • AI-native curiosity
  • AI is a partner in solving tough problems
  • operate and optimize Cloudflare Workers AI
  • LLMs and vector databases operate at the edge

Other signals

  • customer support
  • troubleshooting
  • LLMs
  • vector databases
  • edge computing